Customer Service Representative
Retail Information Systems
Customer Service Representative
Retail Information Systems
Configurable POS and inventory management solutions
At RIS, the CSR is the face of our organization. They will be responsible for answering the phones, taking detailed notes, opening support tickets, scheduling all appointments, and managing client expectations. The CSR routinely works with demanding clients and helps address their concerns with empathy and understanding.
The successful candidate will have experience working in a fast paced environment. The ability to successfully and accurately handle multiple projects and priorities is a must. Experience in the IT sector is also important. As the CSR will spend a large amount of time on the phone, a pleasant and easily understood phone presence is required. Professionalism is also essential in this role. Preferential treatment will be given to those candidates with a background in project management, POS support and implementation, or who possess IT skills.
All your information will be kept confidential according to EEO guidelines.
Configurable POS and inventory management solutions
RIS provides cost-effective, configurable POS and inventory software and hardware for retailers worldwide. Its system combines POS software, inventory control, and hardware, managed with in-house support and integrated with partners like Retail Pro Diamond, NCR CounterPoint, Conductiv, and Retail NEXT, and includes features such as BI dashboards, merchandising, eCommerce integration, and mobile POS. It differentiates itself through nearly twenty years of in-house technical expertise and a focus on end-to-end, customized solutions, not just software. Its goal is to help retailers grow by delivering a scalable, integrated solution that improves store operations and data insights, including online commerce.
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