Data Center Technician 3

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
UTSW is seeking a Temporary Data Center Technician III, to join our dynamic IT team. The Data Center Technician III's main responsibility is to lead efforts regarding data center operations/projects as well as service escalations from other Data Center Technicians. This role keeps current with industry standards, growth, and changes in technology. This is a 24/7, 100% on campus position and requires flexibility and willingness to cover shifts of any hour with short notice. Infrequent travel to remote facilities may be required. Additionally, this position may be scheduled to work during off-hours that may fall outside of normal business hours or during the weekend, specifically Mon-Fri, 8\:00am to 5\:00pm, and periodically assigned after-hour support and availability to receive pages 24-7.

The ideal candidate will have four (4) years of relevant experience, including some leadership responsibilities. Data center experience is preferred. Strong communication skills, knowledge of data center operations and DCIM support, systems monitoring with application tools like dynatrace, DATADOG, etc., and the ability to thrive in a collaborative team environment are essential.
 

This is a 6-month to 1-year temporary position with an opportunity to move to a permanent role depending on performance. 
This position does not offer visa sponsorship. 
Selected candidate must reside in the Dallas/Ft. Worth Metroplex.
This position works 100% on site and supports a 24/7 operation and may require flexibility to cover various shifts, including nights, weekends, and holidays as needed.  

 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include\:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Associate's Degree in a technical field 
   
   

• Experience
  4 years of job-related experience 
  May be required to submit to a federal background investigation. 
  Additional years of job-related experience may be considered in lieu of education. 
   

JOB DUTIES

• Monitors and responds to failures including those related to power, hardware, network, and facilities.
• Analyzes system events/alerts and diagnoses potential root causes.
• Utilize elevated access and sound judgement during remediation processes.
• Responds to system hardware issues by applying diagnostics, troubleshooting, testing, and reimplementation.
  Carries out shipping/receiving duties to maintain accurate inventory control and asset tracking.
• Conducts issue tracking and responds to incidents in a timely manner.
• Assists with running cable as specified in work orders, often including Fiber and Ethernet.
• Plans, schedules, and executes project initiatives at direction of Managers and other levels of Systems Engineers.
• Creates processes to audit and verify existing equipment/operations to maintain core data center standards.
• Assists with the operational rollout of new data system components, processes, and services.
• Handles escalations from Data Center Technician I and IIs.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Work requires ability to monitor and maintain budget.
• Work requires ability to ensure adherence to all policies and procedures of university.
• Work requires ability to work with confidential information on a daily basis.
• Work requires ability to effectively interpret and apply organizational policies, procedures, and systems.
• Work requires good interpersonal, organizational, supervisory, and analytical skills.
• Work requires demonstrated ability to manage multiple projects and exercise decision-making and problem-solving skills.
• Work requires ability to read, write, develop plans, procedures, and coordinate persons and other resources to accomplish goals.
• Work requires ability to communicate clearly.
• Work requires knowledge of personal computers.
• Work may require ability to lead committees as appropriate.
• Work may requires contact with all levels of internal and external personnel and organizations.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Talking

Working Conditions

• Office Setting

Salary Information
Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
 

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
UTSW is seeking a Temporary Data Center Technician III, to join our dynamic IT team. The Data Center Technician III's main responsibility is to lead efforts regarding data center operations/projects as well as service escalations from other Data Center Technicians. This role keeps current with industry standards, growth, and changes in technology. This is a 24/7, 100% on campus position and requires flexibility and willingness to cover shifts of any hour with short notice. Infrequent travel to remote facilities may be required. Additionally, this position may be scheduled to work during off-hours that may fall outside of normal business hours or during the weekend, specifically Mon-Fri, 8\:00am to 5\:00pm, and periodically assigned after-hour support and availability to receive pages 24-7.

The ideal candidate will have four (4) years of relevant experience, including some leadership responsibilities. Data center experience is preferred. Strong communication skills, knowledge of data center operations and DCIM support, systems monitoring with application tools like dynatrace, DATADOG, etc., and the ability to thrive in a collaborative team environment are essential.
 

This is a 6-month to 1-year temporary position with an opportunity to move to a permanent role depending on performance. 
This position does not offer visa sponsorship. 
Selected candidate must reside in the Dallas/Ft. Worth Metroplex.
This position works 100% on site and supports a 24/7 operation and may require flexibility to cover various shifts, including nights, weekends, and holidays as needed.  

 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include\:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Associate's Degree in a technical field 
   
   

• Experience
  4 years of job-related experience 
  May be required to submit to a federal background investigation. 
  Additional years of job-related experience may be considered in lieu of education. 
   

JOB DUTIES

• Monitors and responds to failures including those related to power, hardware, network, and facilities.
• Analyzes system events/alerts and diagnoses potential root causes.
• Utilize elevated access and sound judgement during remediation processes.
• Responds to system hardware issues by applying diagnostics, troubleshooting, testing, and reimplementation.
  Carries out shipping/receiving duties to maintain accurate inventory control and asset tracking.
• Conducts issue tracking and responds to incidents in a timely manner.
• Assists with running cable as specified in work orders, often including Fiber and Ethernet.
• Plans, schedules, and executes project initiatives at direction of Managers and other levels of Systems Engineers.
• Creates processes to audit and verify existing equipment/operations to maintain core data center standards.
• Assists with the operational rollout of new data system components, processes, and services.
• Handles escalations from Data Center Technician I and IIs.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Work requires ability to monitor and maintain budget.
• Work requires ability to ensure adherence to all policies and procedures of university.
• Work requires ability to work with confidential information on a daily basis.
• Work requires ability to effectively interpret and apply organizational policies, procedures, and systems.
• Work requires good interpersonal, organizational, supervisory, and analytical skills.
• Work requires demonstrated ability to manage multiple projects and exercise decision-making and problem-solving skills.
• Work requires ability to read, write, develop plans, procedures, and coordinate persons and other resources to accomplish goals.
• Work requires ability to communicate clearly.
• Work requires knowledge of personal computers.
• Work may require ability to lead committees as appropriate.
• Work may requires contact with all levels of internal and external personnel and organizations.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Talking

Working Conditions

• Office Setting

Salary Information
Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.