MS Dynamics CRM DevOps and Automation Specialist

Job Description:

Essential Job Functions:
• Design, implement, and maintain CI/CD pipelines for Microsoft Dynamics 365 CRM, Dataverse, Power Platform, and related Azure components using Azure DevOps and Microsoft ALM best practices.

• Manage CRM solution packaging, export/import automation, deployment validation, release branching, build definitions, release gates, and rollback procedures across development, test, UAT, staging, and production environments.

• Automate administrative and operational tasks using PowerShell, Azure CLI, PAC CLI, Power Platform Build Tools, YAML pipelines, and reusable deployment scripts.

• Support environment provisioning, configuration management, connection references, environment variables, service principals, application users, security roles, and managed identity setup.

• Establish and enforce DevOps governance, release standards, source control practices, versioning strategy, deployment approvals, and auditability for CRM delivery teams.

• Work with developers to integrate plugins, JavaScript/TypeScript components, PCF controls, Azure Functions, Logic Apps, and integration assets into automated build and deployment pipelines.

• Implement quality checks, static code analysis, automated deployment verification, smoke testing support, dependency validation, and release readiness controls.

• Monitor and troubleshoot pipeline failures, deployment issues, CRM solution conflicts, missing dependencies, environment configuration gaps, and production release incidents.

• Maintain DevOps documentation including deployment guides, release calendars, runbooks, rollback plans, automation scripts, environment diagrams, and operational handover documents.

• Drive continuous improvement by identifying opportunities to reduce manual effort, improve release reliability, enhance security controls, and accelerate CRM delivery timelines.

Basic Qualifications:
• 3+ years of hands-on experience in Microsoft Dynamics 365 CRM/Customer Engagement delivery, with strong focus on DevOps, ALM, release management, and automation.

• Strong experience with Azure DevOps including repositories, branching strategies, build pipelines, release pipelines, YAML pipelines, approvals, gates, variable groups, service connections, and secure deployment practices.

• Practical knowledge of Dynamics 365 CRM solution management, managed/unmanaged solutions, solution layering, dependency management, environment variables, connection references, and Dataverse environment administration.

• Hands-on experience with Power Platform Build Tools, PAC CLI, PowerShell, Azure CLI, Git, and automation scripting for CRM and Power Platform deployments.

• Good understanding of Dynamics 365 CRM customization and development components including plugins, workflows, custom APIs, JavaScript/TypeScript, PCF controls, and integration assets to support automated release planning.

• Experience managing multiple CRM environments and supporting environment refreshes, backups, restores, configuration alignment, security setup, application users, and service principals.

• Strong knowledge of Power Platform administration, Dataverse security model, connectors, environment strategy, DLP considerations, and application lifecycle management.

• Experience integrating CRM deployment pipelines with Azure services such as Azure Functions, Logic Apps, Service Bus, Key Vault, App Services, Application Insights, and Azure Monitor.

• Ability to troubleshoot deployment failures, solution import errors, dependency conflicts, pipeline execution issues, environment-specific configuration problems, and release incidents.

• Solid understanding of DevSecOps principles, secure secrets management, privileged access controls, audit requirements, compliance checkpoints, and production release governance.

• Prior experience working in Egypt or supporting Egypt-based enterprise/government clients is preferred; Arabic language capability is an advantage.

Other Qualifications:

• Microsoft certifications in Dynamics 365 Customer Engagement, Power Platform, Azure Administrator, Azure Developer, DevOps Engineer, or Solution Architect are preferred.

• Experience with automated testing tools, regression automation, EasyRepro, Playwright, Selenium, or similar test automation frameworks for CRM and Power Platform solutions is an advantage.

• Exposure to Agile/Scrum, SAFe, DevSecOps, release trains, change advisory boards, and enterprise release governance is a plus.

• Knowledge of MEA market delivery requirements, Arabic/English bilingual delivery environments, data protection expectations, and public sector implementation practices is desirable.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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