Network Maintenance Engineer

Job Description

As a Network Maintenance Engineer, you will be responsible for the initial support and maintenance of OneCare's clients. This role provides 24x7 standby onsite and remote troubleshooting support, onsite hardware replacement, security patches, and firmware or software upgrades of network and security devices while ensuring SLA contractual obligations are met.

Key Responsibilities

Network & Security Operations:

• Perform routine network maintenance and system upgrades, including service packs, patches, and hot fixes
• Configure network devices (Cisco Catalyst 9000 Series switches, routers, F5) at basic to intermediate level
• Manage and troubleshoot firewalls (Check Point, Palo Alto Networks, Fortinet)
• Replace faulty hardware and prepare replacement devices with identical firmware, software, and patches
• Identify and resolve network and security issues promptly

Support & Incident Management:

• Provide technical support to end-users and escalate issues when necessary
• Participate in 24x7 rotational standby support for all clients to ensure SLA compliance
• Respond to network and security incidents promptly
• Participate in incident response drills and post-incident reviews
• Update incident tickets accurately and regularly

Compliance & Documentation:

• Adhere to client security and cyber hygiene policies
• Respond to security audits and vulnerability assessments
• Document network problems and resolutions for future reference
• Conduct and maintain preventive maintenance reports as contractually obligated
• Collaborate with engineers to maintain comprehensive network and security documentation
• Follow all operational processes and escalate to senior engineers as required

Qualifications

• Minimum 3 years of network and security experience and exposure
• Cisco Catalyst 9000 Series switches configuration and troubleshooting
• Check Point firewall management and support
• Palo Alto Networks Firewall administration and maintenance
• Good knowledge of networking protocols and architectures
• Basic or intermediate skill in switches, routers, and F5 load balancers
• Experience with Fortinet firewalls (advantageous)
• Cisco certifications (CCNA, CCNP) - advantageous
• Check Point Certified Security Administrator (CCSA) - advantageous
• Palo Alto Networks Certified Network Security Engineer (PCNSE) - advantageous

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

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