Customer Service

I. Job Summary

To perform intermediate level tasks / activities related to the process / business the employee is aligned with.

II. Essential Duties and Responsibilities
 

• Understands business fundamentals and standard operating procedures
• Maintains professional and productive relations and communications with internal customers.
• Follows standard procedures and introduces all new procedures into daily routine.
• Meets or exceeds individual productivity requirements.
• Resolves problem invoices with the highest degree of urgency.
• Returns or resolves quality control issues in problem queues.
• Generate reports, create MIS for the related role if advised.
• Meets or exceeds individual productivity requirements as laid down by the managers.
• Other duties may be assigned as needed by supervisor / manager.

III. Qualifications 

A. Required Qualifications 
 

• Graduate in any field 

B. Preferred Qualifications 
 

• 6 months prior relevant experience in the field of Customer Support
• Experience on the similar kind of process will have an additional advantage.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

 

If this sounds like the opportunity that you have been looking for, please click Apply.