WNS

Global BPM and analytics services provider

Lead Associate - Process Training

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

A graduate or undergraduate education qualification is required.
At least 3 years of overall work experience is required.
1 to 2 years of customer experience is required.
Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity, and rapid changes is required.

Responsibilities

Work with Operations and Training Leads to determine training needs.
Conduct virtual and in-person classroom training sessions.
Prepare fit-for-purpose learning materials.
Support and mentor new hires and in-production frontline associates.
Plan and schedule training sessions.
Design and implement training programs.
Select and book venues when needed.
Track, record, and present employee attendance and required performance metrics using relevant tools.
Manage trainee attendance and retention throughout the session.

Job Description

Work with Ops/Training Leads to determine training needsConduct virtual/ in-person classroom training sessions.Prepare fit-for-purpose learning material.Support and mentor new hires as well as in-production front line associatesPlan and schedule training sessionsDesign and implement training programsSelect and book venues if neededTrack, record and present employee attendance and required performance metrics using the relevant tools.Manage attendance and retention of trainees through the session.

Qualifications

Minimum Education Qualification – Graduate/Under GraduateOverall work experience of minimum 3 years1 to 2 years of customer experienceStrong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS ValuesAbility to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes

Additional Information

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size: 10,001+
Company stage: Acquired
Total funding: $3.3B
Headquarters: Mumbai, India
Founded: 1996

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