Full-Time
Processing Manager
Home Equity
Updated on 11/25/2024
SoFi
1,001-5,000 employees
Offers diverse personal finance solutions
Senior
Frisco, TX, USA
- 8+ years of mortgage processing experience
- 4+ years of management experience
- Experience in the Encompass and Blend LOS
- Excellent customer service skills
- Current knowledge of closing and title requirements
- Current knowledge of loan processing and automated underwriting systems
- Previous experience in training and hiring of employees
- Possess excellent oral and written communication skills
- Daily training on mortgage guidelines, knowledge, and processing skills
- Daily management of specified application Service Level Agreements
- Train, motivate, and guide team members in all functions of processing to achieve the highest level of performance.
- Collaborate Sales Managers to resolve any loan quality concerns.
- Partner with Underwriting & Closing leadership to drive exceptional turn-times
- Act as a point of contact for handling loan file escalations
- Interview potential processor candidates as needed.
- Provide coaching and promote a professional team effort.
- Conduct new hire orientation, performance planning and reviews, disciplinary actions, and terminations.
- Keep processors current with changes in investor and agency guidelines.
- Communicate with the Head of Home Equity Operations on training needs and issues.
SoFi provides a variety of financial services aimed at helping individuals manage their money effectively. Its offerings include home loans, personal loans, student loan refinancing, credit cards, and investment options. SoFi's platform is designed to be user-friendly and mobile-first, allowing members to easily access and utilize these services. The company differentiates itself from competitors by offering a comprehensive suite of financial products under one roof, along with educational resources to assist users in making informed financial decisions. SoFi's goal is to create a seamless experience for its members, encouraging them to engage with multiple services while fostering an inclusive environment.
Company Stage
IPO
Total Funding
$4B
Headquarters
San Francisco, California
Founded
2011
6 month growth
↑ 4%1 year growth
↑ 14%2 year growth
↑ 20%
Simplify's Take
What believers are saying
- SoFi's strategic partnerships and securitization deals, such as the $350M loan securitization with PGIM, bolster its lending capabilities and financial stability.
- The company's innovative approach to financial wellness, including the integration of spending, saving, and lending products, offers employees a dynamic and forward-thinking work environment.
- SoFi's commitment to inclusivity and a welcoming environment fosters a positive workplace culture, enhancing employee satisfaction and retention.
What critics are saying
- Regulatory challenges, such as the recent $1.1M fine for failing to verify customer accounts, could impact SoFi's reputation and operational costs.
- The competitive fintech landscape requires continuous innovation to maintain market share, posing a risk if SoFi fails to keep pace with industry advancements.
What makes SoFi unique
- SoFi's mobile-first approach and comprehensive suite of financial services create a seamless, integrated experience that sets it apart from traditional financial institutions.
- The company's focus on member-centric services, including discounted financial planning and educational resources, enhances customer loyalty and engagement.
- SoFi's recent expansion into alternative investments through partnerships like Templum provides unique investment opportunities for retail investors, distinguishing it from other fintech platforms.
Help us improve and share your feedback! Did you find this helpful?
Benefits
You’re taken care of. SoFi employees receive comprehensive health, vision, dental, life insurance, and disability benefits—as well as flexible time off, fitness, fertility, and family planning options.
Realize your ambitions. We want to help our employees achieve financial freedom, just like our members. That’s why we contribute $200 per month toward your student loans to help pay down your debt—plus free financial classes.
Never stop learning. We offer frequent training, mentorship opportunities, and leadership programs to develop our people. We also cover tuition costs for approved programs, up to $5,250 per year.