Full-Time
Processing Manager
Home Equity
Posted on 11/22/2024
SoFi
1,001-5,000 employees
Offers diverse personal finance solutions
Senior
Frisco, TX, USA
Remote work not accommodated from Hawaii or Alaska.
- 8+ years of mortgage processing experience
- 4+ years of management experience
- Experience in the Encompass and Blend LOS
- Excellent customer service skills
- Current knowledge of closing and title requirements
- Current knowledge of loan processing and automated underwriting systems
- Previous experience in training and hiring of employees
- Possess excellent oral and written communication skills
- Daily training on mortgage guidelines, knowledge, and processing skills
- Daily management of specified application Service Level Agreements
- Train, motivate, and guide team members in all functions of processing to achieve the highest level of performance.
- Collaborate Sales Managers to resolve any loan quality concerns.
- Partner with Underwriting & Closing leadership to drive exceptional turn-times
- Act as a point of contact for handling loan file escalations
- Interview potential processor candidates as needed.
- Provide coaching and promote a professional team effort.
- Conduct new hire orientation, performance planning and reviews, disciplinary actions, and terminations.
- Keep processors current with changes in investor and agency guidelines.
- Communicate with the Head of Home Equity Operations on training needs and issues.
SoFi provides a variety of financial services aimed at helping individuals manage their money effectively. Its offerings include home loans, personal loans, student loan refinancing, credit cards, and investment options, along with financial and estate planning services. SoFi's platform is designed to be user-friendly and mobile-first, making it easier for over 7.5 million members to access and utilize these services. Unlike many traditional financial institutions, SoFi combines multiple financial products under one roof, which encourages users to engage with various services and simplifies their financial management. The company's goal is to create a welcoming environment that supports its members in achieving their financial objectives while fostering innovation in the financial industry.
Company Stage
IPO
Total Funding
$4B
Headquarters
San Francisco, California
Founded
2011
6 month growth
↓ -16%1 year growth
↓ -6%2 year growth
↓ -2%
Simplify's Take
What believers are saying
- SoFi's member base grew to over 10 million, indicating strong market presence.
- The $2 billion agreement with Fortress Investment Group boosts SoFi's lending capabilities.
- Partnerships with Mesh Payments and Galileo enhance SoFi's B2B service offerings.
What critics are saying
- Increased competition from fintech companies could erode SoFi's market share.
- Rising consumer credit card debt may lead to higher default rates for SoFi.
- Integration of new technologies like Cyberbank Core may face implementation challenges.
What makes SoFi unique
- SoFi offers a comprehensive suite of financial products under one platform.
- The company leverages mobile-first technology to enhance user experience and engagement.
- SoFi's member-centric approach fosters loyalty and long-term customer relationships.
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Benefits
You’re taken care of. SoFi employees receive comprehensive health, vision, dental, life insurance, and disability benefits—as well as flexible time off, fitness, fertility, and family planning options.
Realize your ambitions. We want to help our employees achieve financial freedom, just like our members. That’s why we contribute $200 per month toward your student loans to help pay down your debt—plus free financial classes.
Never stop learning. We offer frequent training, mentorship opportunities, and leadership programs to develop our people. We also cover tuition costs for approved programs, up to $5,250 per year.