A bachelor's degree is preferred, although relevant work experience may substitute for academic requirements.
Three to five years of health care-related experience is preferred, including hospice care, bereavement counseling, other helping professions, or relevant training and experience.
Two years of organ procurement organization-related experience is preferred.
Working knowledge of Microsoft Office programs is required.
Registered Nurse or Licensed Practical Nurse credentials, or certification from the American Association of Tissue Banks, Eye Bank Association of America, or American Board for Transplant Certification, are preferred.
Ability to work empathetically, compassionately, and professionally with families in crisis.
Strong interest in transplantation and organ procurement, and a sincere desire to serve as a frontline team member of an organization whose mission is to increase organ donation.
Ability to travel by personal automobile to meet the position's duties and responsibilities.
Must comply with the organization's Motor Vehicle Driving Policy.
Responsibilities
Screen and evaluate potential donors, collect clinical information, and determine donor suitability in collaboration with the Administrator on call.
Respond to donor referral notifications by telephone within 20 minutes and respond on-site to potential organ donors within 90 minutes unless prior approval permits a later response.
Discuss organ, eye, and tissue donation options with potential donors' next of kin or family in accordance with hospital guidelines.
Work with families to obtain authorization for donation and document an accurate medical and social history.
Collaborate with hospital and organ procurement organization staff to determine the appropriate time to offer families the opportunity for donation.
Support donor families in accepting death as described by the primary care physician and provide initial aftercare support, including connecting grieving families with community resources.
Provide referral responder coverage for hospitals and back-up coverage as needed.
Participate in a flexible call schedule covering extended hours, which may include day and night hours.
Assist with Donation after Cardiac Death cases as assigned.
Develop effective relationships with hospital personnel to increase responsiveness to potential organ and tissue donation cases.
Assist in coordinating the Donor Remembrance Ceremony and collaborate with the Aftercare Coordinator and the aftercare process.
Participate in hospital and public education programs as directed, and assist with community education and support through community service events.
Assist with chart review, data collection, and survey and accreditation maintenance as needed.
Assist with training and development in the Family Services department.
Meet or exceed performance metrics for the Family Services department and coordinate with other organ procurement organization departments.
Perform other duties as assigned.
Description
The Family Services Coordinator supports the mission, goals and values of the OPO by screening and evaluating potential donors. The Family Services Coordinator is responsible for working with families to provide information regarding donation opportunities, obtaining authorization per OPO standards, conducting a comprehensive medical and social history, and providing bereavement support to families and hospital staff throughout the donation process.
South Florida Donor Network serves patients, hospitals and donor families throughout South Florida, including Palm Beach County. Our headquarters are located in Miami Lakes, but many of our employees live and work throughout our extensive service area.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
· Performs responsibilities of position and promotes teamwork and a professional working environment.
· Responds to donor referral notifications via telephone within 20 minutes.
· Responds on-site to all potential organ donors within 90 minutes unless prior approval is given by the Administrator on call to respond beyond 90 minutes.
· Collects clinical information to determine donor suitability in collaboration with the Administrator on call.
· Discusses donation options with potential donor next-of-kin or family with knowledge about organ, eye, and tissue donation per hospital guidelines.
· Works in close collaboration with hospital and other OPO staff to evaluate and determine the best time to offer families the opportunity for donation.
· Assists donor families to accept death as described by the primary care physician.
· Provides initial aftercare support, utilizes community resources to assist grieving families.
· Provides referral responder coverage for hospitals and provides back-up as needed.
· Ability to serve on a call schedule, with flexibility, for extended hours (can require day and night hours).
· Work with families to obtain authorization for donation; obtain and document accurate med/social history.
· Assists with Donation after Cardiac Death (DCD) cases as assigned.
· Works with hospitals to increase hospital personnel responsiveness to potential organ and tissue donation cases by developing effective relationships with key personnel.
· Assists in the coordination of Donor Remembrance Ceremony.
· Collaborates with the Aftercare Coordinator and the Aftercare process.
· Actively participates in hospital and public education programs as directed.
· Assists with chart review and data collection as needed.
· Assists with survey/accreditation maintenance.
· Assists in the training and development of the Family Services department.
· Assists with community education and support through community service events.
· Meets or exceeds performance metrics for the OPO’s Family Services department.
· Collaborates and coordinates with other OPO departments.
· Other duties assigned.
· Employees must adhere to and remain in full compliance with the OPO’s Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy PC.334.
Requirements
SKILLS & ABILITIES
Education: Bachelor's Degree (four-year college or university) preferred; relevant work experience may be substituted for academic requirements. Experience: Three to five years health care related experience preferred (Hospice care, bereavement counseling and other helping professions, or training and experience relevant to this position). Two years of OPO related experience preferred.
Computer Skills: Working knowledge of MS Office programs
Certificates & Licenses: RN, LPN; Certification from AATB, EBAA, or ABTC preferred
Other Requirements: Ability to work empathetically, compassionately, and professionally with families in crisis. Strong interest in transplantation and organ procurement and the sincere desire to be a frontline team member of an organization whose mission is to increase organ donation. Required to travel by personal auto to meet all of the duties and responsibilities of the position.