About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You’ll Do

Simplisafe is seeking a self-starting, dependable, customer-oriented, strong to lead our Permits team. This role can be based out of either Boston, MA Headquarters or Richmond, VA at the Cox Road Monitoring Center. This role would lead a team of coordinators that ensure SimpliSafe customers in high-risk municipalities successfully obtain alarm permits in a timely fashion. The Permit Supervisor role requires a high level of people leadership, attention to detail, the ability to manage multiple priorities, and strong relationship-building skills.

The Permits department’s vision is to ensure that all of our Monitored customers are permitted or educated on their permit and compliance requirements. Compliance and education are key factors in customer satisfaction with alarm event outcomes. The primary responsibility of this role is to lead the team to ensure that your customers are permitted and educated. 

Primary responsibilities include: 

• Plan and organize coordinators around Assigned Municipalities and Responsibilities needed to support customer permit needs
• Contribute to and execute on a permits strategy, in partnership with the leadership team, including achievement of short-term and long-term strategic objectives
• Communicate results, successes and learnings to leadership with recommended actions for continuous improvement
• Develop and invest in cross functional relationships to accomplish goals and find creative solutions to complex problems through analysis, empathy, experimentation, and bold and thoughtful ideas
• Support your team’s ongoing mastery of their craft through skills development and coaching that translates to consistent goal/metric achievement
• Build & support a high-performing, highly engaged team by creating a positive and inclusive culture where employees can do their best work, providing effective coaching and development, and demonstrating exceptional change management and strategic execution

What You’ll Bring

• 2+ years of direct people management experience; indirectly or directly leading teams in an inbound/outbound customer-facing environment
• Interest and excitement to take responsibility for re-imagining the work within an existing department
• Proven success with identifying top candidates and building high-performing teams
• Strong analytical, planning, and problem-solving skills with a deep understanding of metrics and performance standards
• Excellent communication and interpersonal skills both within your team and with cross-functional peers
• A growth mindset, comfortable with ambiguity, and eager to learn, test, and improve

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].