Technical Account Manager
Amazon
Technical Account Manager
Amazon
Sells products online and rents cloud computing
AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.
Join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS. At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, GenAI, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.
As a TAM you will help craft and execute strategies to drive customer adoption and use of AWS services including EC2, S3, DynamoDB and RDS databases, Lambda, CloudFront CDN, Bedrock, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and enthusiastically keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.
We are seeking individuals with strong backgrounds in IT operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics, and more. The TAM is our centerpiece of value to our Enterprise Support customers so if you wish to be at the forefront of innovation come join us!
Key job responsibilities
• You'll build solutions provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy while reducing cost and complexity
• Develop trusting relationships with customers understanding their business needs and technical challenges
• Using your technical acumen and customer obsession you'll drive technical discussions regarding incidents trade-offs and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
• With a bias for action you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions monthly and quarterly metrics detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
A day in the life
You will start your day reviewing the operational health of your customers' AWS environments, identifying areas for proactive improvement before issues arise. From there, you might join an architecture review with a customer's engineering team, walk through scaling plans for an upcoming product launch, or collaborate with AWS service teams to resolve a complex technical challenge. You will balance hands-on technical work with strategic conversations, ensuring your customers are set up for long-term success.
About the team
Our team within AWS Enterprise Support is dedicated to helping customers get the most from their cloud investments. We act as trusted advisors, combining technical depth with a genuine commitment to customer outcomes. We value collaboration, continuous learning, and a culture where every team member's perspective is welcomed. If you are excited about working closely with customers, solving real technical problems, and contributing to a team that is shaping how organizations operate in the cloud, we would love to hear from you.
- Do you have experience in technical engineering?
- Experience with operational parameters and troubleshooting for three (3) or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Understanding of the AWS Well-Architected Framework and ability to apply it to customer architectures
- AWS certifications (Solutions Architect, DevOps Engineer, or similar)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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