- Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications
- Establish and maintain the “Trusted Advisor” role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle
- Successfully complete advanced and expert level instructor led service product training
- Document, communicate and manage customer issues with Sales, Service and Support
- Proactively prioritize, schedule, track and execute service assignments to satisfactory completion
- Document and report scheduling, utilization and escalation in a timely manner
- Feedback non-conformance issues for quality enhancements and technical bulletins
- Manage and control field inventory Manage administrative time and deliver required e-work accurately and timely
- Quickly escalate ongoing, prolonged field situations to service management
- Demonstrates exemplary skills in customer relations and enhance customer satisfaction by providing value-added services (e.g. Equipment Qualification)
- Successful service agreement and key account management
- Manage all travel and support expense at or below budget
- All other duties as assigned
- Associate’s degree in chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field
- Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems; or equivalent combination of education, military training, and hands-on experience Job Description
- Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus
- Excellent customer service and communication skills both oral and written – English required
- Valid driver’s license and good driving record
- To perform this job successfully, an individual should have knowledge of
- Windows-based operating systems
- MS Word - Level 1
- MS Excel - Level 2
- Internet Explorer
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.
- Our instruments increase the efficiency and effectiveness of chemists and engineers.
- Our products help develop profitable, green, and safe scientific processes.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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