Business Central Application Analyst

Business Central Administration

·Administer and maintain the Microsoft Dynamics 365 Business Central environment to ensure stability, performance, and reliability.

·Manage user setup, roles, permissions, and security access in alignment with business requirements and internal controls.

·Monitor system configuration, performance, and data integrity, identifying and addressing issues as needed.

·Support system upgrades, patches, release activities, and related testing to minimize disruption and maintain system effectiveness.

·Maintain accurate system documentation, configuration records, procedures, and support materials.

·Coordinate with internal IT teams and external vendors or implementation partners on technical issues, system enhancements, and environment support.

Business Analysis and Process Improvement

• Engage with stakeholders to gather, analyze, and document business requirements related to Business Central processes and functionality.
• Translate business needs into clear functional specifications, business process requirements, and system solutions.
• Review current business processes and identify opportunities to improve workflows, controls, efficiency, and reporting through Business Central capabilities.
• Recommend enhancements and optimization opportunities aligned with business needs and best practices.
• Support change management activities associated with system improvements, new processes, and functional enhancements.

User Support and Training

• Act as a primary point of contact for Business Central functional support across the organization.
• Troubleshoot system-related and functional issues, providing timely resolution or coordinating escalation where required.
• Support users with day-to-day queries, issue investigation, and resolution to maintain business continuity.
• Develop and deliver user training, user guides, standard operating procedures (SOPs), and knowledge materials.
• Assist users during system changes, feature rollouts, and adoption initiatives to promote effective and compliant system usage.

Reporting and Data Analysis

• Develop and maintain reports, dashboards, and data extracts to support operational visibility and business decision-making.
• Analyze data trends, business performance, and operational issues to provide meaningful insights and recommendations.
• Work with stakeholders to define key performance indicators (KPIs), reporting needs, and data requirements.
• Promote data accuracy, consistency, and quality within Business Central and related reporting outputs.

Testing and Implementation Support

• Participate in system implementations, upgrades, enhancements, integrations, and related business initiatives.
• Prepare test scripts, support test planning, coordinate user acceptance testing (UAT), and validate outcomes against requirements.
• Support deployment activities and post-implementation review to ensure successful transition into business operations.
• Assist in coordinating third-party integrations and associated business processes to ensure effective end-to-end functionality.

Stakeholder Engagement and Communication

• Build effective working relationships with business stakeholders, IT teams, and external partners to support collaboration and solution delivery.
• Act as a liaison between functional users and technical teams to ensure shared understanding of business needs, priorities, and system capabilities.
• Communicate clearly and effectively regarding issues, enhancements, priorities, risks, and progress updates.