Sales Enablement Manager

Award-winning AI: Kent and Interact recognized at the AI Comms Awards 2026. Kent and Interact are celebrating after winning Bronze in the Best Use of AI in Internal Communications category at the AI Comms Awards 2026, recognizing the transformative impact of Kent's AI-powered employee experience platform, Frank. Announced at the AI Comms Awards ceremony on Thursday, the award recognises how Kent has successfully used AI and intelligent employee experience technology to connect more than 13,000 employees across 26 countries through a single digital workplace experience. Developed in partnership with Interact, Frank has become the central hub for communications, collaboration, knowledge sharing, and employee engagement across Kent's global organisation, helping employees find information faster, stay informed, and work more effectively wherever they are. Transforming internal communications at scale. Kent, a global engineering and energy services company, faced a significant challenge following a period of rapid growth. As the organization expanded, employees were relying on fragmented systems, disconnected SharePoint sites, and multiple communication channels that made information difficult to find and share. The organization needed a single digital destination that could unite communications, improve knowledge discovery, reduce reliance on email, and create a more connected employee experience for a globally dispersed workforce. Working alongside Interact, Kent launched Frank in January 2025. Named in honor of the company's founder, Frank Kent, the platform combines intelligent personalisation, AI-powered search, social collaboration, and Microsoft 365 integration to create a seamless employee experience. At the heart of the solution is an AI Search Assistant that allows employees to ask questions in natural language and receive instant, permission-aware answers, helping people find policies, documents, expertise, and information in seconds rather than minutes. The platform also delivers personalized content based on role, location, and interests, ensuring employees receive the information most relevant to them while maintaining a consistent global experience. Delivering measurable results. Since launch, Frank has delivered significant business and employee experience outcomes across the organisation. Key results include: * 70% monthly active users sustained since launch * 34% daily active users across 26 countries * 22,126 searches per month with an average of just 1.1 clicks to content * 75% reduction in communications team email volume * 25% reduction in company-wide email traffic * 150 trained local content creators publishing across the business * 80% employee involvement during the platform launch The project has also transformed how internal communications operates at Kent. Rather than relying on a small central communications team, local teams and subject matter experts across the organisation are now empowered to create and share relevant content, helping communication become a shared responsibility throughout the business. The impact has been felt across the workforce. Joanne Hennigan, SVP Communications & Advocacy at Kent, said: "It's our one digital door into the world of Kent, making work simpler, faster and more connected." Mandy McDermott, Internal Communications Director at Kent, added: "We have gone from a team of four communicators to a community of 150. That is the real transformation. We have made communication everyone's job." Recognising practical AI innovation. The AI Comms Awards celebrate organisations that are using artificial intelligence to deliver meaningful results in communications, engagement, and business performance. Kent's award-winning project stood out for its practical application of AI to solve real employee challenges. By combining AI-powered search, intelligent personalization, and self-service access to knowledge, Frank has helped employees spend less time searching for information and more time focusing on their work. The platform has also become a critical part of Kent's wider digital workplace strategy, supporting onboarding, collaboration, culture initiatives, and future business growth. Importantly, the success of Frank demonstrates that AI can deliver measurable value when applied to genuine business needs, improving employee experiences while delivering operational efficiencies at scale. Celebrating a shared achievement - AI Comms Awards 2026. The Bronze award marks an important milestone in the ongoing partnership between Kent and Interact and reflects the commitment, innovation, and collaboration of the teams involved throughout the project. Together, Kent and Interact have created a digital workplace that not only improves how employees communicate and access information today, but also provides a foundation for future growth and innovation. As organizations continue to explore the role of AI in the workplace, Kent's success offers a powerful example of how intelligent technology can transform internal communications, strengthen employee experience, and create more connected organizations.

Interact expands agentic AI capabilities with smarter enterprise search and workflow automation. Interact has launched some innovations for its agentic AI approach that include advanced content moderation, cross-system enterprise search, and workflow integration for Workday, which will help organizations improve their digital workplace experience and efficiency. These improvements will assist organizations in dealing with increasing amounts of enterprise information by implementing automated tasks using artificial intelligence to automate internal communication, human resources activities, and knowledge management systems. With the incorporation of advanced content moderation and cross-system search abilities, Interact provides employees with the ability to retrieve enterprise information from different systems through a more seamless experience. Through the integration of the Workday system, employees will be able to accomplish human resources-related actions within the digital workplace. According to the firm, these improvements are just one aspect of its overall concept of agency-based AI technology, which helps in the proactive assistance of employees, task automation, and enhanced productivity. This product release is an indication of the growing need for enterprise AI software that integrates disconnected systems and allows for greater personalization in engaging employees in their work environment. With the growing adoption of artificial intelligence by businesses for workplace functions, Interact seems ready to enter the new emerging market space.

Interact advances its agentic AI vision with content moderation, cross-system search, and Workday workflows. MANCHESTER, United Kingdom and NEW YORK, MAY 20, 2026 (GLOBE NEWSWIRE) - Interact, the provider of the Employee Experience Platform that powers the world's best workplaces, today released Action Agent, an AI capability that moderates intranet content and helps enterprises manage community risk at scale. The release also expands AI Search and Workday workflows. Action Agent joins Signal Agent in Interact's agentic AI platform, advancing a journey from AI that listens, to AI that learns, to AI that acts. What's new. Here's what's new for Spring Launch 2026: * Action Agent moderates content, completes tasks, and surfaces answers across systems * AI Search expands into uploaded documents and connected workplace systems * Workday integration now supports PTO requests from the intranet homepage * Mobile authentication lets frontline employees sign in with Google or Apple credentials These new capabilities help enterprises protect culture, eliminate information silos, and complete everyday HR tasks faster. The release follows Interact's #1 ranking in the 2026 ClearBox Consulting Intranet and Employee Experience Platforms Report, which recognized Interact for "significant innovation, especially around AI." Every great enterprise wants to give its people the fastest path to the best work of their careers. Seven things make that possible - communication, knowledge, tools, community, alignment, recognition, and self-service - and enterprises deserve a platform that meets every one of them. That's what drives its innovation. Simon Dance, Interact CEO "Every great enterprise wants to give its people the fastest path to the best work of their careers. Seven things make that possible - communication, knowledge, tools, community, alignment, recognition, and self-service - and enterprises deserve a platform that meets every one of them. That's what drives our innovation," said Simon Dance, CEO of Interact. "Signal Agent listens. AI Search enables learning. Action Agent safeguards. We're not adding features. We're building the AI-driven platform that meets all seven needs better than anything else on the market." AI you can trust to protect culture at scale. Unmoderated employee-generated content can create real risk, including brand exposure, legal liability, and cultural erosion. Action Agent now extends to community management. When user-generated content triggers classifications for inappropriate or risky material, the agent automatically removes or flags it, enabling safer, more scalable community management without adding headcount. In a recent Interact AI Masterclass poll of more than 200 professionals, 39% said AI outputs feel generic and 19% said they don't trust the results - reinforcing the need for enterprise AI systems that actively manage quality and risk. Stop the information scavenger hunt. Employees shouldn't have to remember where information lives. AI Search now understands content inside uploaded documents, turning static policy handbooks and compliance files into instantly findable answers. With new Workplace Connectors, AI Search extends beyond the intranet into systems like SharePoint and ServiceNow, delivering answers from across the knowledge ecosystem in a single natural-language search experience. The result: fewer context switches, less time lost hunting, and more time spent doing the work that matters. The everyday gets easier. Two of the most common workflow interruptions in an employee's day just got shorter. Employees can now submit PTO requests directly from the Interact homepage through an expanded Workday integration, without switching systems. And frontline employees can sign into the Interact mobile app using Google or Apple credentials, removing a common barrier to mobile access for deskless workers. Action Agent is available to all Interact customers today, May 20, 2026, joining Signal Agent in Interact's agentic AI platform.