Process Management – Principal Associate

As a Principal Process Manager, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

 We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities: 

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives 

• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives 

• Identify and implement process improvements driving issue resolution and risk mitigation activities 

• Monitor and refresh business metrics, including investigating root cause where metrics are below established thresholds

• Tracking and resolving process breakdowns 

• Working with Pod Leaders

• Updating and managing artifacts/process documentation

• Understanding customers’ needs of the process and driving process improvements 

• Developing and maintaining formal process documentation including procedures and process flow diagrams 

• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions 

• May lead a team and direct others on projects 

Basic Qualifications: 

• High School Diploma, GED or equivalent certification 

• At least 3 years of Process Management or Process Improvement experience

• At least 1 year of experience with process documentation

Preferred Qualifications: 

• Bachelor’s Degree or military experience 

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification  

• 1+ years of experience using business process artifacts (SIPOC, Mapping, RACI, 5 Whys, Root Cause, CTQ, DMAIC)

• 1+ years of experience in Compliance or Risk Management  

• 2+ years of experience with process documentation

• 4+ years of Process Management or Process Improvement experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.