House of Commons of Canada
Caseworker
Full-Time
CA$48.5k/yr
Junior, Mid
Bachelor's
Langford, BC, Canada
Hybrid
At least four hours per week on-site at the Duncan office.
About the job
Requirements
- A post-secondary diploma from a recognized institution, or an acceptable combination of education, training, and relevant experience.
- One to three years of experience in case management or a customer service role.
- Experience providing administrative or reception support in an office environment.
- A good understanding of federal government programs, services, and processes.
- Strong oral and written communication skills.
- Strong problem-solving and analytical skills, with close attention to detail.
- Ability to manage competing priorities in a constantly changing political environment.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- A valid driver's license and access to a vehicle.
Responsibilities
- Process and respond to constituent inquiries by writing, telephone, and in person with professionalism, discretion, and empathy.
- Advocate for constituents by liaising with government departments and agencies to resolve complex or urgent issues.
- Maintain accurate and confidential records of constituent interactions, correspondence, and case progress.
- Provide timely updates to constituents about the status of their cases and next steps.
- Monitor trends and emerging issues in the riding that may require the member's attention or broader policy consideration.
- Build and maintain positive relationships with community groups and stakeholders.
- Provide administrative support to the office as needed, including correspondence, scheduling, and reception duties.
- Work on-site at the Duncan office for a minimum of four hours per week.
Desired Qualifications
- Experience in a customer service or case management role, preferably within government social services or the nonprofit sector.
- Experience working in a politically sensitive environment or in contact with the public.