Amazon Connect Engineer

Job Description

We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.

Responsibilities:

• Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
• Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.
• Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.
• Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
• Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
• Troubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations.
• Support CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation.
• Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.

Qualifications

• 4+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB and Lambda.
• Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing).
• Skilled in building AWS Lambda-based custom logic for enhancing contact center operations.
• Proficiency in Python, Node.js, or Java with AWS Lambda API integration.
• Familiarity with version control tools (GIT, GitHub, TFS).
• Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD.
• Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions.
• Strong problem-solving, debugging, and troubleshooting abilities.
• Excellent communication and collaboration skills with cross-functional teams and stakeholders.

Nice to have:

•  Experience in contact center environments (e.g., Genesys, Avaya, Cisco, etc.).
•  Build Call flow designs and integration to backend systems using application program interfaces (API).

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.