Full-Time

Technology Consultant

Confirmed live in the last 24 hours

ServiceRocket

ServiceRocket

201-500 employees

Consulting and services for Atlassian products

Consulting
Consumer Software
Enterprise Software

Compensation Overview

$76k - $121.6kAnnually

+ Bonus + Allowances

Mid, Senior

No H1B Sponsorship

United States

Position is hybrid/remote with preference for candidates located near the office.

Category
Backend Engineering
IT & Support
Software Engineering
Required Skills
Agile
Python
Ruby
Groovy
SQL
Perl
Jenkins
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
  • Strong experience as a technical consultant or systems administrator, combined with a solid background in service design and delivery with some business analysis experience
  • A successful history in customer engagement and demonstrated exceptional consulting and influencing skills (including at C-level)
  • Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training
  • Excellent analytical skills with the ability to take a holistic view across a range of domains
  • Demonstrated expertise in undertaking analysis, evaluation and translation of customer requirements and feeding into solutions
  • Excellent communication skills, including workshop facilitation, written and verbal communication
  • Experience with Agile development methodologies
  • Strong knowledge of software products both in terms of application-side and administration of the various platforms
  • Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration and other related technical skills
  • Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
  • Software development skills, to handle the end to end development of a small software project (i.e. an integration component)
  • An understanding of web application architecture
  • Familiarity with ITIL and ITSM principles
  • Experienced in UAT testing and test use-case development
  • Understanding and experience with integration scenarios with tools like CI/CD platforms such as Jenkins and others
  • Knowledge in cloud technologies
Responsibilities
  • Design, develop, and implement high quality solutions including architectural system design
  • Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
  • Provide experienced guidance, feedback, and recommendations to customers based on established best practices
  • Support the roll-out, adoption, and scaling of provided solutions for customers
  • Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
  • Advise on internal tools and processes as a senior member of the technical team
  • Promote yourself as a subject matter expert and valued member of the community
  • Assist with proposal development and statement of work definitions
  • Engage with potential customers on sales calls as a technical resource, advising on product solutions

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Company Stage

Seed

Total Funding

$270K

Headquarters

Sydney, Australia

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.
  • Digital transformation trends align with ServiceRocket's integration services expertise.
  • The rise of low-code platforms creates opportunities for custom app development.

What critics are saying

  • Increased competition from other Atlassian partners could erode market share.
  • Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.
  • Focus on Atlassian may limit diversification and long-term growth.

What makes ServiceRocket unique

  • ServiceRocket bridges the consumption gap for software companies and enterprises.
  • It offers a comprehensive suite of services for Atlassian products.
  • ServiceRocket is a Global Atlassian Platinum Solution Partner.

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Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options