Team Lead – Business Process Controls and Quality

Dover Business Services [is an independent business unit that] empowers OpCo growth by providing best-in-class operations expertise and services to increase capacity, improve control and reduce costs. In the future, we will also provide analytics, strategic services and leverage advanced technologies. This enables OpCos to focus on customer business activity and growth strategies. DBS supports Dover’s Operating Companies through the processing of select financial and transactional processes and provides HR and IT support. DBS operates shared service centres in China, North America, the Philippines and Scotland.

Core Responsibilities

Control testing

• Lead control testing activities, including the annual testing plan and resource allocation across analysts.

• Own the controls testing methodology, including walkthrough, test of design and test of operating effectiveness standards, sampling guidance, test scripts and workpaper templates.

• Review analysts' workpapers for sufficiency of evidence, accuracy of conclusions and adherence to testing standards, and sign off completed tests.

• Challenge and agree exceptions and control deficiencies with process owners, and ensure observations clearly state root cause, impact and recommendations.

• Oversee remediation validation and retesting, and confirm deficiencies are closed only with adequate evidence.

• Oversee the review of vendor and customer master data changes and master data management controls, including follow-up on unsupported or unauthorized changes.

• Oversee the quarterly ERP access reviews and the quarterly and annual segregation of duties (SOD) reviews, and drive resolution of access and SOD issues.

• Work with internal assurance providers to align testing plans, share results and avoid duplicate coverage.

• Respond to SOX and control inquiries from external auditors, coordinate walkthroughs and requests, and ensure compliance with Dover's Core Internal Controls (CIC).

Business controls

• Partner with DBS process owners to assess the design of controls across record to report, procure to pay, order to cash, master data management and IT, and recommend controls where gaps exist.

• Help control owners design, document and embed controls in their processes and work instructions, and promote clear control ownership.

• Maintain an up-to-date view of key risks and controls per process with process owners, so changes in the business are reflected in the control environment.

• Review the controls impact of process changes, system changes and new transitions before go-live, in coordination with the BPCQ Specialist - Quality Assurance and Data Analytics.

• Collaborate with IT and process owners so financial system controls, including IT general controls, are well designed and operating effectively.

• Support SOC-1 reviews and related reliance activities.
• Monitor the remediation status of control deficiencies and audit issues, and escalate overdue actions to process owners and leadership.

Advisory and continuous improvement

• Act as a trusted advisor to DBS teams, reviewing their processes to identify risks, control gaps and inefficiencies, and recommending practical, value-adding improvements.

• Lead advisory reviews, such as policy compliance reviews, alignment of policies with training and practice, and process health checks.

• Consult on controls for process improvements, automation and new initiatives, so controls are built in from the start rather than added later.

• Identify opportunities to simplify, standardize and automate controls, using analytics where possible to move from manual reviews to continuous monitoring.

• Use quality and analytics results from the BPCQ Specialist - Quality Assurance and Data Analytics to focus testing and reviews on the highest risks.

• Work with internal and external assurance providers so coverage gaps and overlaps across DBS are visible.

• Share lessons learned and leading practices across DBS teams to strengthen control awareness.

• Contribute to the development of BPCQ services and ways of working as the function grows, shifting effort from routine reviews to insight-driven assurance and advisory work.

Reporting and people leadership

• Provide regular updates to leadership on testing results, key risks, control trends, remediation status and improvement initiatives.

• Define and track team KPIs, such as on-time testing completion, review quality and remediation closure.

• Supervise, coach and develop analysts, set clear expectations and give regular feedback.

• Develop and deliver training for the team and stakeholders on internal controls, testing and control ownership.

• Other ad hoc and agreed-upon projects and/or initiatives as assigned.

Technical Qualifications

• Bachelor's degree in Accountancy, Business Management, Information Systems or a related field.

• Minimum of six (6) years of experience in internal audit, internal controls, SOX testing, risk management or compliance, preferably in a captive BPO, shared services or multinational environment.

• Experience working with internal assurance functions and external auditors.

• Hands-on controls testing experience and experience reviewing and supervising the work of analysts in audit, risk or compliance roles.

• Strong knowledge of COSO, SOX, internal controls, IT general controls and master data governance.

• Experience with large ERP systems such as SAP or Oracle and with financial process controls.

• Advanced proficiency in Microsoft Excel; Power BI exposure is a plus.

• Demonstrated experience managing teams and cross-functional projects.

Desirable Behavioral Competencies

• Strong leadership and decision-making skills. Able to guide and empower a team while maintaining a high standard of performance.

• Highly analytical and detail-oriented. Capable of identifying control gaps, investigating root causes, and driving solutions.

• Strategic thinker. Able to balance day-to-day operations with long-term process improvements.

• Proactive and results-driven. Takes initiative and ensures timely resolution of critical issues.

• Strong stakeholder management. Builds relationships with internal and external partners, communicates effectively, and influences decision-making.

• Agile and adaptable. Thrives in a fast-paced environment and navigates change effectively.

• Maintains a professional demeanor at all times with suppliers, internal customers, and coworkers; fully observes Dover's Code of Ethical Conduct, Employee Handbook "Personal Conduct of Employees" policies and ISO Quality System Standards.

COMPANY OVERVIEW

Dover Business Services empowers Operating Company growth by providing best-in-class operations expertise and services to increase capacity, improve controls and reduce operating costs. Throughout its global service centers, DBS leverages technologies managed by process experts to achieve standardization, simplification, and efficiency; and does what is necessary to keep the business running smoothly so the core businesses can focus on what is possible and achieve organic growth and margin expansion. A standard, centralized approach in DBS service offerings minimizes risk and supports strategic portfolio management.

Our Talent Value Proposition is to Empower, Engage, and Elevate our workforce through Best-in-class Employee Experience in the whole Talent cycle within DBS. We embody the values of COLLABORATIVE ENTREPRENEURIAL SPIRIT, RESPECTS AND VALUES PEOPLE, WINNING THROUGH CUSTOMERS, HIGH ETHICAL STANDARDS, OPENNESS AND TRUST, and EXPECTATIONS FOR RESULTS. And we continue to blaze the trail in providing insightful solutions for our stakeholders. Our culture of Opportunity and Development, Coaching and Collaboration, Continuous Learning, Recognition and Impact, and Results-driven will help us achieve Our Vision of Becoming the provider of choice for our Operating companies and its customers.

We are located in Cebu, Philippines; Suzhou, China; Bucharest, Romania; Bangalore, India; and Cincinnati, Ohio. Our corporate headquarters is in Downers Grove, Illinois.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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