Xcellink Pte

Enterprise ICT operations management provider

IT Support Officer

IT OperationsConfirmed live in the last 24 hours

Full-timeSingaporeSGD2.8k - SGD3.5k

About the Job

Requirements

Full GCE 2 A-level and 2 AO-level passes, including General Paper or English as a second language for non-English-medium candidates who obtain the GCE A-level, or an equivalent qualification, and at least 3 years of relevant experience.
Data center operations experience running operations, including batch job processing, backup and archiving, and systems-health monitoring in both SAP and non-SAP environments.
Confidence using software tools to control or manage batch job processing, enterprise backup, data archiving, and systems-health monitoring.
Operational knowledge of a batch job scheduler and an IT operations monitoring system.
Ability to work in data centers at different locations depending on roster.
After-hours, weekend, or public-holiday work must be pre-approved when required.
Ability to work three shifts: 7 a.m.–2 p.m., 2 p.m.–10 p.m., and 10 p.m.–7 a.m.

Responsibilities

Monitor, control, release, and process batch jobs according to production job plans where necessary.
Closely monitor file transfers between internal and external systems and scheduled batch jobs, and respond immediately to alerts.
Maintain and update standing operating procedures.
Report operational incidents properly, ensure incidents are prioritised and assigned to the relevant support team for timely resolution, and provide regular updates and follow-through until resolution.
Work with the team on operational support for application systems projects, including application batch job scheduling and automation, operations acceptance testing such as batch job performance testing, backup and recovery, operations monitoring, and application deployment to production.
Report security infringements and promptly escalate alarms or emergencies to the supervisor.
Proactively monitor critical systems and infrastructure services through a centralised IT operations management system and promptly escalate alerts.
Escalate issues and follow up with the relevant support team where necessary.
Attend to operations job failures and ensure incident reports are closed by the SLA due date.
Perform other duties as assigned.

Desired Qualifications

Good knowledge of automation tools for batch jobs, enterprise backup systems, and IT resource monitoring systems.
Knowledge of enterprise backup and archiving systems.

IT Support Officer - ST-FRC230705 003/01

Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2023-07-06

Salary: SGD 2,800–3,500

Workplace: on_site

Department: Enterprise Operations and Services

Description

The Company:
A leading utilities company is expanding the team and is looking for a IT Support Officer for their Data Center.

The Role:

You will be responsible for the following as a IT Support Officer:

Monitor, control, release, and process batch jobs according to production job plans where necessary.
Monitor file transfers between internal and external systems and scheduled batch jobs closely and respond to any alert immediately.
Maintain and keep up to date the Standing Operating Procedures (SOP).
Ensure proper reporting of operational incidents, and that incidents are prioritised and assigned to the relevant support for resolution in a timely manner.
Provide regular updates and ensure proper follow-through until issue is resolved.
Work with team for operational support in application systems projects, including application batch job scheduling and automation, Operations Acceptance Testing like batch job performance testing, backup and recovery, operations monitoring, as well as application deployment to production.
Report any security infringement and escalate any alarms/emergencies to the supervisor promptly.
Perform proactive monitoring of critical systems and infrastructure services through centralised IT Operations Management system and escalate alerts promptly.
Escalate issue and follow up with respective support where necessary.
Attend to operations job failure and ensure that incident reports are closed by SLA due date.
Any other duties as assigned from time to time.

Requirements

Full GCE 2 `A' and 2 `AO' level passes (including General Paper or English as a 2nd language for non-English medium candidates who obtain the GCE `A' level) or equivalent qualification and a minimum of 3 years relevant experience.
Data Centre Operations experience running operations including batch job processing, backup and archiving, operations monitoring of systems health in both SAP and non-SAP environment.
Confident in using software tools to control/manage batch job processing, enterprise backup, data archiving and monitoring of systems health.
Good knowledge of automation tools for batch jobs, enterprise backup system and IT resources monitoring system is an advantage.
Operational knowledge with batch job scheduler and IT operations monitoring system is a necessity, enterprise backup and archiving system is preferred.
Candidates must be analytical and possess good communications, teamwork and interpersonal skills, able to multi-task, work independently and proactively in supporting daily critical operations and projects.
Work in data centers at different locations depending on roster.
If staff is required to work after office hours, weekend or public holiday, such work has to be pre-approved.
Able to do shift work [3 shifts (8 hours) 7am - 2 pm, 2 pm - 10 pm & 10 pm - 7am)].

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About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

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