Customer Support Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Our established team in Dresden are recruiting for a Customer Support Engineer to support with current and future installed tools at customer sites.

Your responsibilities:

•              Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer site.

•              Representing the company to the customer and accountability for customer satisfaction with service.

•              Assuring operational quality of system equipment. Coordinating actions with customers to minimize down time.

•              Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. May provide assistance to installation engineers in resolving problems.

About you:

•              Certified engineer (Bachelor or Master) or degree from advanced technical school or work experience

•              Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on site customer problems.

•              Excellent customer relation and excellent analytical problem-solving skills.

•              Ability to work in a high-pressure environment.

•              Ability to work in a team within a multi-cultural environment.

•              Fluent in English is required and German language is desirable

•              Proficiency in MS office tools

•              Experience in the semiconductor or electronic industry is a plus

•              The candidate needs to be a hands-on type person, enthusiastically interested in learning new things and keen on communicating with customers and our internal Division.

•              Domestic and international travel, including to the United States, may be required as part of this role up to 25%

What we offer:

•              Dynamic job in the Semiconductor Industry.

•              Great team to work with in Dresden.

•              Team events (e.g. family summer event, Christmas party).

•              We offer a competitive, family friendly total rewards package.

•              Variable compensation components, e.g. participation in company stock purchase plan.

•              Permanent full-time employment.

•              Company car or car allowance.

•              Extensive initial and guaranteed further training.

•              30 days of vacation.

Minimum Qualifications

Certified engineer (Bachelor, Masters) or degree from advanced technical school or work experience

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.