Incident Coordinator/Cyber Incident Commander

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Workday’s National Security Group (NSG) is responsible for all aspects of cybersecurity and compliance for Workday’s US Department of Defense and Intelligence Community customer regions. The NSG Governance, Risk, Compliance (GRC) Team enables business agility while maintaining a strong security posture via intelligent risk-taking, optimized controls management, and iterative security governance. The NSG GRC team’s mission is to enable and maintain Workday’s National Security offerings through certification, continuous monitoring, consultation and deep stakeholder alignment. We act as a trusted advisor across Workday to help maintain and enhance our customer's trust.

About the Role

This role will support one or more direct or indirect contracts with the U.S. Federal Government which, due to federal government security requirements, mandates that all Workday personnel working on the contracts be United States citizens (naturalized or native).

This critical role serves as the central point of command for all major cybersecurity incidents, outages, and customer-impacting events within Workday's highly regulated FedRAMP Moderate and IL4 environments. The Commander will lead the full incident lifecycle, from initial triage and containment through eradication and recovery. This involves making rapid, risk-based decisions under pressure, directing cross-functional responders (SOC, Engineering, SRE, Cloud teams), and driving resolution.

Key responsibilities include:

• Communication & Compliance: Own all executive and customer communications. Ensure incident handling strictly adheres to compliance frameworks including FedRAMP, DoD IL4/IL5, and NIST 800-53.
• Support CISA/JAB/DISA/Customer notifications and customer evidence requests.
• Maintain IR playbooks, escalation paths, and communication templates.
• Direct cross-functional teams through triage, containment, eradication, and recovery.
• Validate evidence collection and maintain chain-of-custody as required.
• Provide accurate, timely status updates during ongoing or high-severity incidents.
• Communicate effectively with executives, legal, GRC, customer success, and partner teams.
• Incident Command: Act as primary Incident Commander, owning the incident bridge, assigning tasks, and ensuring rapid progression toward resolution.
• Documentation & Readiness: Produce official Incident Reports e.g. RCA, maintain IR playbooks, and lead post-incident reviews and readiness exercises to ensure continuous improvement.
• Process & Quality Focus: Systematically track incident metrics (MTTD, MTTR) and drive organizational adoption of best practices learned from incident reviews.

About You

Required Qualifications:

• Experience: 5–10 years in incident response, SOC, cybersecurity operations, or SRE/DevOps, including demonstrated experience leading complex incidents in cloud/SaaS environments.
• Compliance Knowledge: Strong understanding of FedRAMP, DISA SRG, NIST 800-53 and IR best practices.
• Technical Skills: Experience with EDR, SIEM, cloud forensics, and architectures (AWS/Azure/GCP, SaaS).
• Core Competencies: Exceptional communication, crisis leadership, rapid triage, and the ability to remain calm and decisive under pressure. Strong emotional intelligence and cross-cultural communication skills to manage diverse, high-stress teams.

Preferred Qualifications:

• Prior Incident Commander or CSIRT leadership experience.
• Relevant certifications such as GCIH, GCIA, CISSP, or CCSP.
• Experience supporting federal audits, 3PAOs, or highly regulated customer environments.
• Proven ability to mentor junior team members and build long-term capabilities within the broader Security and Engineering organizations.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.VA.McLean (Tyson's Corner)Primary Location Base Pay Range: $139,000 USD - $208,500 USDAdditional US Location(s) Base Pay Range: $125,800 USD - $223,400 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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