Senior Technical Program Manager - Special Projects

As our Special Projects Manager, Technical Operations, you will support engineering, deployment, operations, last mile and maintenance of a fiber optic network for residential and business customers throughout Denver. In your role, you will report to the Head of Metro Technical Operations and flex within the Market to meet the needs of the business, plugging into areas where needs are critical, then rapidly moving to new improvement opportunities as the business evolves. As a part of your development, you may lend support to other Markets within the Region and take on stretch opportunities leading initiatives impacting functional, Market, or Regional areas of influence. Your ability to see process / performance gaps, adapt, and proactively pursue solutions is a must. 

We are seeking a dynamic, adaptable, proactive, performance driven individual to execute complex, on-the-ground projects aimed at improving internet access, speed, and customer experience in the community. This evolving role requires a problem-solving mindset, comfort with ambiguity, and a resilient, positive approach to challenges, alongside substantial knowledge of our industry and willingness to learn much more.  An entrepreneurial spirit, a versatile skill set, a flexible approach, and a willingness to learn and adapt to new challenges as the role evolves and changes is critical. 

• Support the Tech Ops Market Team of GFiber's FTTH build with ownership and project management across functional areas and Team members - Engineering, Construction, and Network Maintenance - as assigned by the Head of Metro Technical Operations (HoMTO).
• Ensure alignment between various parts of the customer network deployment from design to service delivery, guaranteeing the best local network is designed, built, and maintained with speed and budget.
• Coordinate with city management (city officials, jurisdictional authorities and utility representatives) to ensure business targets are met.
• Support and manage the end-to-end Fiber-to-the-Home (FTTH) network deployment cycle, including Geographic Information Systems (GIS), network planning, engineering design, permitting, and design reviews, across Single-Family (SFU), Multi-Dwelling (MDU), and Single Business Unit (SBU) environments. This includes supporting proposals, bids, scope definitions, vendor selection, and final approvals.

• Bachelor’s degree in Engineering, Telecommunications or a related field, or equivalent practical experience.
• 7 years of experience with fiber network deployments, outside and inside plant fiber infrastructure.
• 7 years of leadership experience leading teams and managing vendors.
• 7 years of experience with budgeting, forecasting costs, project reporting, capacity planning, quality assurance, equipment turn-up, testing and acceptance.

• MBA or Master's degree in Technology.
• 10 years of relevant industry experience, with technical and people management experience.
• Experience developing requests for proposals (RFPs), scheduling projects, cost engineering, budgeting and forecasting costs, reporting project status and costs, procurement and consulting with contractors, and vendors.
• Experience with inside (ISP) and outside (OSP) plant fiber optic network infrastructure, and engineering design and construction. 
• Experience with network drawings, route maps and scopes of work, interpreting fiber test results and auditing projects for compliance with scopes of work.
• Experience in operational improvement, process/workflow development, and managing complex cross-functional projects.