A

AXA

Global insurer offering life, property, casualty

Home Provider Network Manager

Operations & LogisticsPosted on Nov 10
Full-timeMadrid, SpainNo salary listed

About the Job

Requirements

  • At least one year of experience in supplier networks or in construction and diverse services.
  • Advanced proficiency in Microsoft Excel and fluent use of Microsoft Office.
  • Own vehicle and availability to travel across different provinces.
  • Ability to interpret complex data, identify patterns, and propose solutions.
  • Negotiation and communication skills to mediate effectively and maintain relationships with suppliers and internal clients.
  • Ability to work collaboratively with different departments and support shared objectives.
  • Proactivity, problem-solving ability, and results orientation.

Responsibilities

  • Size and manage the professional network in assigned provinces, ensuring appropriate service to trades across the territory.
  • Monitor service and average-cost key performance indicators established for the supplier network.
  • Systematically track end-client service-level agreements, identify deviations, and define corrective action plans.
  • Manage the network's commercial debt to the company, ensuring recovery and follow-up.
  • Resolve customer complaints while ensuring response and resolution times meet established standards.
  • Conduct in-person or remote technical verification of complaints and claims audits according to standard procedures.
  • Mediate between suppliers and internal or external clients to resolve conflicts effectively.
  • Identify training needs and operational gaps in the network to improve achievement of objectives.
  • Participate in supplier training programs covering regulations, rates, and digital tools.
  • Contribute to department activity reports and performance analysis.
  • Perform additional tasks assigned by the direct supervisor according to operational needs.

Desired Qualifications

  • University-level education, preferably in fields related to construction.
  • Knowledge of Power BI or similar data-visualization tools.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

Recently Posted Jobs

Explore more opportunities at AXA

See more jobs