Technical Services Engineer

Company Overview  

DeepHealth, a RadNet company, is focused on delivering AI-powered solutions that improve population health, optimize radiology workflows, and drive earlier detection of disease. Our portfolio spans breast, lung, brain, prostate, and thyroid imaging AI, deployed across enterprise imaging platforms and large screening programs. 

Job Summary 

The Technical Services Engineer, Europe is responsible for the deployment, integration, and technical support of DeepHealth's AI medical imaging software at customer sites across the European region. Working within the Delivery and Implementation team, this role gathers customer requirements, manages end-to-end software installations, and provides expert technical support to ensure a seamless customer experience. The Technical Services Engineer collaborates closely with development teams, contributes to the continuous improvement of deployment processes and workflows, and plays a key role in enabling customers to get the most from DeepHealth's clinical AI solutions.

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Essential Duties and Responsibilities: 

• Prepare, perform, and maintain customer installations of DeepHealth's AI medical imaging software, ensuring seamless integration with existing IT infrastructure.

• Gather customer requirements and installation environment details to enable smooth and efficient deployments.

• Provide expert technical support to customers and partners, troubleshooting and resolving incidents in a timely and professional manner.

• Contribute to the continuous improvement of the Delivery and Implementation team's workflows, streamlining processes and enhancing the customer experience.

• Be adaptable and available to support customers outside of regular working hours; participation in an on-call rotation may be required.

• Collaborate with development teams to ensure seamless deployment and integration of applications.

• Document system configurations, procedures, and best practices to support knowledge sharing and operational consistency.

• Stay up-to-date with emerging technologies and industry trends relevant to platform engineering and medical imaging.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.