A

Abbott

Makes heart devices, glucose sensors and lab tests

GSD IS Operations Manager

Full-TimeUpdated on 10/23/2026
No salary listed
Expert
Bachelor's, Master's
Taguig, Metro Manila, Philippines
In PersonRole should work US hours.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • A bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is required; a master's degree is preferred.
  • A minimum of 12 years of progressive experience in IT Operations, End User Services, Service Management, or IT Service Delivery environments is required.
  • At least 7 years of leadership experience managing global, geographically dispersed IT support organizations and service delivery teams is required.
  • Proven experience leading Global Service Desk, End User Services, or Digital Workplace support functions in a complex enterprise environment is required.
  • Extensive experience in IT Service Management environments utilizing ITIL-based processes, governance, and service improvement methodologies is required.
  • A strong background in Service Desk operations, end-user support models, customer experience management, and operational performance management is required.
  • Experience leading internal teams and managing outsourced and managed service providers, including vendor governance, contract management, and service performance oversight, is required.
  • Demonstrated experience managing global support operations across multiple regions, cultures, and time zones is required.
  • Experience with enterprise service management platforms such as ServiceNow is required.
  • Strong vendor management, contract governance, and supplier performance management experience is required.
  • Experience with operational budgeting, workforce planning, resource allocation, and cost optimization initiatives is required.
  • The role requires leadership, stakeholder management, communication, and influencing skills to partner effectively with senior IT and business leaders globally.
  • The role requires leadership and people development skills, including experience leading global, geographically dispersed teams and support organizations.
  • The role requires the ability to balance strategic priorities with operational execution in a complex global environment.
  • Expertise in IT Service Management, service delivery, governance, and operational performance management is required.
  • Strong analytical and decision-making skills are required to interpret KPIs, identify trends, and drive data-driven improvements.
  • The role requires the ability to lead through ambiguity and solve complex operational challenges with effective, scalable solutions.
  • A strong focus on continuous improvement, process standardization, automation, and service excellence is required.
  • Financial and business acumen, including experience managing operational budgets, cost optimization initiatives, and resource planning, is required.
  • The role should work US hours.
Responsibilities
  • Provide global leadership, governance, and strategic direction for Global Service Desk and Managed Print Services operations.
  • Lead day-to-day delivery of end-user support services, ensuring achievement of service levels, customer satisfaction, and operational performance targets across all regions.
  • Manage and oversee the Manila Global Service Desk delivery center, including workforce planning, employee development, performance management, and operational governance.
  • Lead, coach, and develop internal IT support teams and leaders, fostering a high-performance culture focused on service excellence and continuous improvement.
  • Govern global Managed Print Services, including vendor performance management, contract compliance, service optimization, and cost control initiatives.
  • Establish, monitor, and continuously improve service management processes, operational standards, and ITIL-based best practices to drive consistency and operational efficiency.
  • Define and manage KPIs, SLAs, service reporting, and performance dashboards to ensure transparency, accountability, and informed decision-making.
  • Manage relationships with external service providers, including service reviews, escalation management, risk mitigation, and continuous service improvement initiatives.
  • Lead operational excellence, automation, and digital workplace transformation initiatives that enhance user experience, modernize service delivery, and improve productivity.
  • Partner with global IT leadership, regional technology teams, and business stakeholders to align support services with business priorities, technology strategies, and organizational objectives.
  • Lead and oversee global Service Desk operations, ensuring achievement of service levels, operational performance targets, and customer satisfaction objectives.
  • Serve as the primary operational owner for Global Service Desk and Managed Print Services, maintaining accountability for service performance, escalations, and continuous improvement efforts.
  • Direct on-call support capabilities and operational readiness for 24x7 support of business-critical incidents, including manufacturing and production-impacting outages.
  • Drive process standardization, operational excellence, automation, and continuous improvement initiatives through adoption of ITIL best practices and service management disciplines.
  • Contribute to global IT strategy and digital workplace transformation initiatives by improving support models, enhancing user experience, and modernizing service delivery capabilities.
  • Build and maintain partnerships with business leaders, regional IT teams, and global stakeholders to align support services with business priorities and organizational objectives.
  • Establish governance frameworks, operational standards, and global support processes to ensure consistent service delivery across regions and support organizations.
  • Drive alignment across multiple teams, vendors, regions, and service delivery functions while balancing service quality, operational efficiency, risk mitigation, and cost management.
Desired Qualifications
  • ITIL v4 certification is preferred.
  • Lean Six Sigma, PMP, Agile, or related certifications are advantageous.
  • A master's degree is preferred.

About the company

A

Abbott

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Website

Abbott makes medical devices, diagnostic tests, nutrition products and branded generic drugs for hospitals, laboratories, pharmacies and patients. Its best-known product is the FreeStyle Libre, a coin-sized sensor worn on the upper arm that tracks blood sugar around the clock without routine finger pricks. Its other lines run from heart valves, pacemakers and brain stimulators to lab analyzers, rapid tests and mail-in colon cancer screening kits, and Abbott earns money by selling these products to health systems, labs, retailers and consumers. The company was founded in 1888 by Chicago physician Wallace Abbott and is based in Abbott Park, Illinois.

Company Size

10,001+

Company Stage

IPO

Headquarters

North Chicago, Illinois

Founded

1888

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Simplify Jobs

Simplify's Take

What believers are saying

  • Devices carry the growth: Abbott's device sales rose 8.4% on a comparable basis from April to June 2026.
  • Diabetes teams get a launch to build: FDA authorized Libre Duo, the first glucose and ketone sensor, in August 2026.
  • Abbott bought a cancer screening business: its roughly $21 billion Exact Sciences purchase closed in March 2026.

What critics are saying

  • Formula lawsuits linger: after a $670 million August 2026 settlement, about 1,700 suits over preemie formula remain.
  • Nutrition staff sit in a shrinking unit: Abbott's nutrition sales fell 3.6% comparably from April to June 2026.
  • Abbott's top product drew a severe recall: FDA flagged Libre 3 sensor errors linked to seven deaths in January 2026.

What makes Abbott unique

  • Abbott's drug arm skips the US: it sells branded generic medicines only in markets such as India and Latin America.
  • Abbott sells to grocery shoppers too: Similac formula and Ensure shakes sit on store shelves, unlike device rivals.
  • Abbott's heart implant reports to patients: CardioMEMS lets heart failure patients read their own artery pressure on phones.

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Benefits

  • Health Insurance
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Professional Development Budget
  • Wellness Program

Growth & Insights and Company News

6 month growth

-4%

1 year growth

7%

2 year growth

7%
Yahoo Finance
Oct 21st, 2026
Abbott to spin off $8.5B nutrition business, with Similac and Pedialyte, by end of 2027

Abbott Laboratories plans to spin off its nutrition business into an independent company with about $8.5 billion in annual sales. Shares fell 3.9% to $98.44 in premarket trading. Daniel Salvadori, an executive vice president, will lead the new company, which will house the Pedialyte and Similac brands. Abbott shareholders would own shares in both companies. Abbott expects to complete the separation by the end of 2027. Afterwards, it would have sales of about $42 billion, focused on medical devices, diagnostics, and established medicines. The company has faced years of litigation over a baby-formula facility, including a $385 million settlement in September and a $670 million settlement in August.

PR Newswire
Oct 21st, 2026
Abbott Q3 sales rise 14.5% to $13B, adjusted EPS $1.42; full-year guidance narrowed

Abbott reported third-quarter 2026 sales of $13,013 million, up 14.5% on a reported basis and 7.0% on a comparable basis. GAAP diluted earnings per share (EPS) were $0.53; adjusted diluted EPS were $1.42. The company expects full-year comparable sales growth of about 6.0%. It reaffirmed the midpoint of its adjusted diluted EPS guidance and tightened the range to $5.50 to $5.55. Diagnostics sales rose 46.7% to $3,305 million, helped by the March 23 acquisition of Exact Sciences. Medical Devices sales reached $5,826 million, up 6.9%, and Nutrition sales rose 5.1% to $2,262 million. Abbott won approvals for Libre Duo, a glucose-ketone sensor, and the TactiFlex Duo ablation catheter. It also launched SimpleScreen CRC, a blood-based colorectal cancer test.

PR Newswire
Oct 20th, 2026
Abbott's Cologuard Plus wins CE Mark for noninvasive colorectal cancer screening in Europe

Abbott's Cologuard Plus, a noninvasive stool-based test for colorectal cancer, has received CE Mark under the European Union's In Vitro Diagnostic Medical Devices Regulation. The approval is a step toward launching the test in Europe. Abbott plans to introduce it in select European markets, with timing varying by country based on local healthcare pathways, reimbursement and operational readiness. In the BLUE-C study of more than 20,000 participants, the test showed 95% sensitivity for colorectal cancer at 94% specificity. It cut false positives by up to 40% compared with the original Cologuard. About 538,000 people in Europe were diagnosed with colorectal cancer in 2022. Screening participation in reporting EU countries averaged 42%.

Yahoo Finance
Oct 15th, 2026
Chef Kardea Brown reimagines comfort food for husband's Type 2 diabetes with glucose tech

Chef and TV host Kardea Brown has reworked her recipes since her husband, Bryon Smith, was diagnosed with Type 2 diabetes at age 38. "It didn't mean the end of the foods we love," she said. The couple uses Abbott's FreeStyle Libre 3 Plus sensor with Libre Assist, a feature in the Libre app. It gives real-time glucose insights and predicts how a food may affect glucose levels before a meal. Smith snaps a photo of a dish and the app suggests healthier swaps. Brown advises building balanced meals with non-starchy vegetables, lean proteins, and healthy carbs. She also suggests reading labels for added sugar, eating more fibre, cooking simply at home, and planning meals ahead.

Philippines Graphic
Oct 15th, 2026
Abbott brings fast learning to life at its Fast Learners Field Day.

Abbott brings fast learning to life at its Fast Learners Field Day. October 15, 2026 VIA GRAPHIC PLUS | MANILA, Philippines (October 10, 2026) - Abbott hosted its Fast Learners Field Day to equip parents with practical insights on nutrition, child development and the importance of building strong foundations for learning. The event brought together families for interactive activities, learning experiences and an expert-led forum. The education-based forum highlighted how the right nutritional support helps children stay active and engaged, enabling them to make the most out of everyday learning opportunities during their formative years. Recognizing that every child's developmental journey is unique, experts emphasized that supporting a child's ability to learn goes beyond cognitive development alone. Gut health also plays a vital role through the important connection between the gut and brain. "A healthy tummy does more than support digestion," said Dr. Gamaliel Tayao, head of medical affairs for Abbott's nutrition business in the Philippines. "It also sends positive signals to the brain that can support mood, behavior, immunity and even learning. This is why Abbott pioneered research on special prebiotics called Human Milk Oligosaccharides (HMOs) in milk formulas to help support a healthy gut, strengthen immunity and nurture the gut-brain connection." Abbott's research has found children who consumed formula with five HMOs experienced 40% fewer healthcare visits and an average of 3.4 fewer sick days than children who did not receive HMO-enriched formula. These children also showed stronger language and social development, with 38% more imitating words as they began to speak and 24% more understanding everyday phrases compared with those who did not receive five-HMO formula. These differences reflect early communication behaviors considered important foundations for learning. Supporting every child's unique learning journey At the Fast Learners Field Day, parents and children explored the Fast Learner Trails, a series of interactive activity stations designed to showcase the building blocks that help children learn, grow and thrive. At the first station, children tackled creative challenges that encouraged problem-solving, imagination and confidence, reinforcing the importance of giving young minds opportunities to explore, discover and learn through play. This activity was powered by Similac GainSchool, which highlighted how nutrition with added gangliosides supports faster brain connections, helping children stay ready to learn every day. The second station demonstrated how a healthy tummy helps children stay comfortable, engaged and focused, allowing them to make the most of everyday learning experiences. Powered by Similac TummiCare HW, this station introduced families to the formula's unique Triple Comfort Blend that includes partially hydrolyzed whey protein, which helps reduce allergy risk and relieves tummy troubles. At the third station, parents learned that a child's nutritional needs can also be influenced by how their journey begins. Children born via C-section may have fewer beneficial gut bacteria due to missed exposure to microbes typically acquired during normal delivery. This can affect early immune development and may call for more targeted nutritional support. For moms of C-section-born children, Similac Essencia+ is enriched with immunity-supporting nutrients, including Abbott's highest levels of five HMOs, BB-12 probiotics and nucleotides that help promote the growth of good bacteria in the gut, supporting immune health during a critical stage of development. "Understanding how nutrition supports gut health and immunity can help parents give their children the foundation they need to participate fully in the experiences that shape their cognitive development," said Dr. Tayao. "Learning happens every day, whether children are solving problems, exploring their surroundings or interacting with others. To make the most of these opportunities, children need strong nutritional support to help nurture both their physical and cognitive development." Backed by science, trusted by families Parents play a vital role in nurturing their children's cognitive development by encouraging curiosity, supporting their interests and creating opportunities for exploration and discovery. Supported by proper nutrition, these everyday experiences help children build the confidence and resilience to become fast learners. Backed by more than 100 years of pediatric nutrition expertise and decades of HMO research, Abbott continues to support parents with science-based nutritional solutions through its range of Similac products, which are formulated to address children's unique needs at every stage of development. Started in 1927, the Philippines Graphic is the longest-running printed magazine of national circulation that provides relevant news and features and promotes Philippine literature.