Healthcare Accounts Receivable Team Lead

Position Summary

The Team Lead Insurance Follow-Up & Collections plays a critical role in helping to strengthen financial performance by supporting timely and accurate resolution of accounts. This position is ideal for a hands-on revenue cycle professional who is passionate about developing people, improving processes, and creating a collaborative team environment focused on accountability, compliance, and results. In this role, the Team Lead balances complex account follow-up with day-to-day team support, coaching, training, performance monitoring, and escalation management to ensure high-quality outcomes for clients.

Essential Job Duties

Roles & Responsibilities

• Oversee daily team operations to ensure timely and accurate insurance follow-up and collections activities.
• Independently maintain a reduced individual workload (~30%) of complex and high-priority accounts.
• Act as the primary point of contact for team members, providing real-time support, answering questions, and resolving workflow challenges.
• Drive team performance by proactively ensuring accounts are worked appropriately and maintained in a clean and compliant status.
• Conduct regular one-on-one meetings with team members to review performance, address challenges, and provide feedback.
• Deliver ongoing coaching, training, and development to improve team knowledge, productivity, and quality.
• Review and analyze basic performance reports (A/R, productivity) to identify gaps and opportunities.
• Escalate systemic issues, payer concerns, and operational risks to management, recommending actionable solutions.
• Assist with onboarding and training of new hires, ensuring successful integration into team processes.
• Serve as strong resource for Managers in execution of targeted account A/R projects.
• Foster a collaborative and accountable team environment focused on achieving departmental goals.

Key Performance Indicators (KPIs)

• Team achievement of A/R resolution and productivity targets
• Reduction in aged A/R (90+ days) across assigned team
• Improvement in denial resolution rates and appeal success
• Employee development metrics, including training completion and performance improvement

Experience & Requirements

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of 2-5 years of experience in physician collections, A/R follow-up, and denial management.
• Prior experience in a lead, mentoring, or supervisory capacity strongly preferred.
• Advanced knowledge of CPT and ICD-10 coding, billing guidelines, and payer requirements.
• Demonstrated ability to manage complex accounts and escalations.
• Strong analytical skills with the ability to interpret reports and identify trends.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook); reporting experience preferred.
• Excellent communication and interpersonal skills, with a focus on coaching and team development.
• Proven ability to prioritize, delegate, and manage multiple responsibilities effectively.

Additional Qualifications

• In-depth knowledge of HIPAA regulations and healthcare privacy laws; maintains strict compliance at all times.
• Strong leadership presence with the ability to motivate and hold team members accountable.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to balance individual contributor responsibilities with leadership duties.

Pay Range 70000 - 90000 USD