UCSF

Public health sciences university in San Francisco

Nurse - Ent

Nursing & Frontline Patient CareConfirmed live in the last 24 hours

Full-timeBerkeley, CA, USANo salary listed

About the Job

Requirements

At least two years of recent Registered Nurse clinical experience in an ambulatory clinic setting.
At least one year of recent Registered Nurse clinical experience in an Otolaryngology–Head and Neck Surgery or Allergy/Immunology ambulatory clinic.
At least one year of experience with environmental allergy testing and immunotherapy, including skin testing and immunotherapy preparation and administration.
Flexibility to orient and work at Redwood Shores Specialty Care Clinic and Berkeley Outpatient Center.
Current licensure as a Registered Nurse in California.
Current healthcare provider cardiopulmonary resuscitation certification.

Responsibilities

Use the nursing process for assessment, planning, implementation, and evaluation to provide safe, therapeutic care.
Function as a member of the interdisciplinary and nursing teams, carry out established nursing procedures, perform related duties, and provide nursing care for patients with more complex needs with assistance and supervision.
Assist with management of patient care administered by other nursing team members.
Identify patient needs and responses to medical regimens and treatment through observation of symptoms, emotional state, and cultural and socioeconomic background; collect, process, and analyze data.
Recognize and report patients’ physical and emotional conditions, needs, and concerns to appropriate health care team members, and alert providers to unusual observations requiring immediate attention, including anaphylactic emergency, shortness of breath, or chest pain.
Report emergency or unsafe patient care conditions through the Incident Reporting System and to the management team.
Work with the health care team to discuss patient care alternatives and develop short- and long-range goals; plan care in consideration of patients’ physical and emotional processes and cultural and socioeconomic backgrounds, and identify appropriate care-planning resources.
Provide individualized nursing care responsive to patients’ growth, development, age, and treatment needs.
Set up and maintain clean, organized exam rooms, including periodic disinfection and removal of expired supplies.
Perform patient intake and protect patients’ physical and emotional privacy.
Provide in-reach and outreach to support practice quality initiatives and population management.
Prepare and instruct patients about diagnostic and therapeutic procedures and treatments; assist with procedures including vaccines, injections, platelet-rich plasma, and allergy testing.
Obtain specimens as directed and use equipment correctly while maintaining safe practices.
Evaluate and document patient responses to nursing care in the electronic medical record, including before and after procedures and treatments, and use knowledge of patients’ cognitive, physical, emotional, and chronological development when evaluating care.
Perform basic assessment and use communication skills for patient care and education.
Administer and document medications while maintaining current pharmacology knowledge and competency in administration methods.
Document telephone messages and chart notes thoroughly and accurately.
Respond appropriately to emergencies, maintain knowledge of emergency equipment, initiate or assist with cardiopulmonary resuscitation, follow medical emergency and disaster procedures, and participate in safety drills.
Comply with ambulatory services and medical center policies and procedures for infection control, safety, administration, and clinical practice; comply with applicable regulatory and accreditation activities and complete annual competency testing.
Maintain annual allergy competency certification.
Organize clinical activities around patient needs and maintain patient flow, adjusting support activities as clinic priorities change.
Maintain communication and continuity of care with patients, families, and the health care team through telephone and verbal interactions.
Maintain accurate records of patient complaints, nursing observations, interventions, care plans, nursing actions, teaching, and patient responses; obtain, record, and convey information clearly and concisely.
Use appropriate telephone and electronic communication practices and complete assigned InBasket tasks, including cross-coverage for other care teams and practices across Otolaryngology–Head and Neck Surgery departments.
Work collaboratively with providers, supervisors, nursing staff, clerical and administrative staff, practice teams, and cross-organization partners; participate in daily huddles to support efficient, patient-centered care.
Participate in identifying and documenting patient education needs; provide information and referrals to support informed decisions, explain available medical center and community services, and maintain current educational resources.
Assist providers with supplying patient education materials, reinforce health teaching in language patients and families can understand, use and document interpreting services as appropriate, and verify patient or family understanding through return demonstration.
Participate in performance-improvement activities, recommend improvement topics or solutions, assist with data collection, and report and follow up on environmental and safety issues.
Use supplies and other resources effectively, suggest improvements, and assist with cost-effective practices.
Attend applicable classes, conferences, workshops, and staff meetings; share information from programs attended.
Comply with work policies, including license renewal, annual tuberculosis testing, cardiopulmonary resuscitation certification, benefit-time use, and dress code; complete required local and ambulatory competencies and online training.
Contribute to orientation and learning experiences of other health care team members and comply with departmental scheduling guidelines.
Greet and welcome patients using established service standards; assist with scheduling nurse-visit appointments and provide appropriate patient instructions.
Explain practice policies and procedures to patients and referring physicians, answer questions about provider schedules, and support other medical center practices and ancillary-service administrative staff.
Triage telephone calls, screen for emergencies, and route messages, same-day appointment requests, refill requests, and other communications appropriately.
Cover InBaskets and phone messages when team members are absent, adjust priorities to support practice operations, and notify clinical staff as needed.
Provide administrative support to providers in coordinating patient care, including sending patient letters, educational materials, and laboratory results; assist with filing, scanning, and preparing charts for upcoming clinics.

Desired Qualifications

Experience with quality improvement projects.
Experience with REDCap.
Experience with platelet-rich plasma.

Utilizes the nursing process for assessment, planning, implementation, and evaluation to provide safe, therapeutic care. Functions as a member of the interdisciplinary and nursing teams; carries out established nursing procedures and performs related duties as required; performs nursing care for patients with more complex needs with assistance and supervision. Assists with the management of patient care administered by other members of the nursing team.

Required Qualifications

Minimum two years of recent Registered Nurse clinical experience in an Ambulatory Clinic Setting
Minimum one year of recent Registered Nurse clinical experience in an OHNS or Allergy/Immunology Ambulatory Clinic
Minimum of one year experience with environmental allergy testing and immunotherapy, including skin testing and immunotherapy preparation and administration
This position requires flexibility to orient and work at Redwood Shores Specialty Care Clinic and Berkley Outpatient Center

Preferred Qualifications

Experience with Quality Improvement projects
Experience with Red Cap
Experience with PRP

Required Licenses/Certifications

Current licensure as a Registered Nurse in the State of California.
Current healthcare provider CPR certification

%of time

Essential

Function

(Yes/No)

Key Responsibilities

20%

Assessment

Identifies the needs and responses of patients to medical regimen and treatment through observation of symptoms, emotional state, and cultural and a socioeconomic background. Able to collect, process, and analyze data.
Recognizes and reports specific physical and emotional conditions/needs/concerns of the patient to appropriate members of the health care team.Alerts a provider of unusual observations of patients to facilitate immediate attention, e.g. anaphylactic emergency, shortness of breath, chest pain
Reports emergency or unsafe patient care conditions on the Incident Reporting System and to the management team.

Planning

Works cooperatively and participates with the health care team to discuss patient’s alternatives to health care services and to develop short- and long-range goals to meet the patient’s needs.
Plans as appropriate for the needs of patient using knowledge of physical and emotional processes as well as cultural and socioeconomic backgrounds.

Identifies appropriate resources (e.g., family, significant others, monetary, community organizations) in planning for patient care.

40%

Implementation/Evaluation

Provides individualized nursing care which responds to the growth and developmental needs of patients and demonstrates an understanding of the range of treatment required by the patient.
Demonstrates ability to provide appropriate care based on the needs of a specific individual, including that individual’s age.Check age-specific group(s):

Neonatal (Birth – 1 year)

Pediatric (1 – 12 years)

Adolescent (13 – 18 years)

Adult (19 – 64 years)

Geriatric (65+ years)

Sets up and maintains cleanliness of exam rooms including periodic exam room disinfection and organization and removal of expired supplies.
Performs intake process and engages and provides for patient’s physical and emotional privacy.
Provides in in reach and outreach to support practice quality initiatives and to support the model of population management.
Prepares for and instructs patients about specific diagnostic and therapeutic procedures and treatments.
Assists as needed with diagnostic and therapeutic procedures and treatments, such as vaccines and injections, PRP, Allergy Testing.
Obtains specimens as directed
Use appliances and equipment correctly and maintains safe practice.
Evaluates and documents patients’ responses to nursing care in the electronic medical record, including pre/post procedures and treatments.Uses knowledge of cognitive, physical, emotional and chronological maturation process in evaluating care for all ages of patients.
Practices basic assessment and applies communication skills for the purpose of patient care and education.
Administers and documents the administration of medication while maintaining current knowledge of pharmacology and competency in modes of administration.
Documents telephone messages and chart notes in a thorough and grammatically correct manner.
Responds appropriately in emergencies.Is knowledgeable about the contents of the code blue cart and/or the emergency kits, and can initiate and assist in CPR.Understands the procedures for medical emergencies, code blue and other emergency/disaster situations. Participates in safety drills.
Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice.Complies with activities mandated by JCAHO/Title 22/NCQA. Completes annual competency testing as specified by Ambulatory and the individual practice.
Maintains annual Allergy Competency Certification

10%

Coordination/Continuity/Communication

A. Organizes activities based on the needs of patients while maintaining the effective flow of patients through the practice.Adjust clinical support activities to reflect changes in priorities during clinic sessions.

		Maintains open communication and facilitates continuity of care for patients/and or family with members of the health care team through phone contact, verbal interaction. Maintains accurate records and documentation which include patient complaints, nursing observations, interventions and care plan, nursing actions/teaching performed and patient response to the action. Obtains, records, and conveys information, clearly and concisely. Demonstrates courtesy, common sense, and follow-through in all telephone/electronic communications, maintaining the Telephone Standards as established by the Medical Center. Complete all tasks within assigned InBasket to include cross-coverage of InBaskets of other care team and other practices across Otolaryngology – Head and Neck Surgery Departments Fosters/maintains positive public relations (patients, family, visitors and staff).Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive way patients perceive interactions as positive and supportive. Demonstrates ability to work as a team member with providers, supervisors, fellow nursing staff and clerical/administrative staff within the care team structure, with the practice team and in cross-organization relationships. Participates in daily huddles to support efficient and patient-centered care. Demonstrates Everyday PRIDE values and the AIDET fundamentals of communication in all patient care stakeholder interactions.
5%	Y	Advocacy/Education Participates in identifying and documenting the educational needs of patients. Provides patients with the necessary information to make informed decisions utilizing available resources and making referrals appropriately. Informs patients/families about services available at UCSF Medical Center and in the community.Utilizes and maintains updated educational resources. Assists providers with providing patients with EMMI and other educational materials. Provides and reinforces patient health teaching by utilizing language which patient and family can understand. Utilizes and documents interpreting services as appropriate. Verifies patient/family understanding through return demonstration, either verbal, physical or written. Utilizes available educational resources.Participates in review and/orrevision of educational materials.
5%	Y	Performance Improvement Participates in Performance Improvement (PI) activities to include ongoing health care maintenance support Makes recommendations regarding PI topics or problems; and assists in data collection. Reports and follows up on issues that affect environment and safety. Maximizes resources by seeking assistance from appropriate support, effectively using supplies, making suggestions for improved approaches, assists in cost effective practices.
2%	Y	Self-Development/Professionalism A. Attends classes, conferences, workshops and staff meetings applicable to practice needs.Shares information from programs attended. B. Attends and participates in staff meetings.
		Complies with work related policies, including license renewal, annual PPD, CPR certification, use of benefit time, and dress code including identification policy. Completes all required local and Ambulatory competencies as well as online training. Refrains from using the internet or cell phone during normal work hours. Contributes to the orientation and learning experiences of other members of the health care team. Complies with departmental scheduling guidelines, i.e. starts work at times scheduled, completes work in a timely manner.
10%	Y	Administrative/Clerical Duties Greets and welcomes patients making eye contact and utilizing AIDET standards. Assists with scheduling nurse visit appointments providing appropriate instructions to patients. Discusses practice policies and procedures with patients and referring physicians. Answers questions about provider schedules and acts as a resource to other medical center practices and ancillary service administrative staff. Triages telephone calls, screening for emergencies and routing all messages, requests for same day appointments, refill requests, etc. to the appropriate box. Covers Apex in-baskets and phone messages when other members of the team are absent. Demonstrates an ability to adjust priorities as required for smooth operation of the practice and notifies the clinical staff. Provides administrative support to providers in coordination of patient care (i.e. sending patient letters, educational materials, results of lab tests, etc.) Assists in maintaining current filing and scanning. Assists in chart prep for upcoming clinics

Budgeted Job Salary Range: 1

UCSF

Nurse - Ent

About the Job

Requirements

Responsibilities

Desired Qualifications

About the Company

UCSF

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