Customer Operations Analyst
Forma.ai
Customer Operations Analyst
Forma.ai
Real-time sales compensation modeling platform
Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk.
Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy.
We’re welcoming equally driven individuals who are excited about creating something big!
About the team:
The Customer Operations team is at the heart of Forma.ai's mission. This team has a direct impact on the growth of Forma.ai. They are results-driven and solutions-minded.
The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features Forma.ai offers and ensuring that they get the most value from the platform.
What you'll be doing:
Reporting to the Senior Manager of Customer Operations, the Incentive Compensation Analyst (known internally as a Customer Operations Analyst) will be contributing in the following areas:
What we're looking for:
Meaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success.
Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program.
Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend.
Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for, whether that’s as an individual contributor or as a people leader.
Currently, Forma.ai does not use artificial intelligence as part of our recruitment process, specifically but not limited to the screening, filtering and shortlisting of applicants.
Forma is a proud equal opportunity employer that is committed to creating a diverse and inclusive work environment.Every effort to accommodate candidates for accessibility will be made upon request. Information received related to accommodations will be addressed confidentially. We know that applying to a new role takes a lot of effort. You're encouraged to apply even if your experience doesn't precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.
We thank all candidates for their interest however only qualified applicants will be shortlisted.
Forma.ai provides a real-time modeling platform that helps businesses optimize sales compensation. It lets customers test different compensation ideas against historical data to estimate costs and potential impact, then implement the best-performing plan. The product works by running simulations on past sales data to forecast outcomes under various pay structures, enabling quick experimentation and rollout of new strategies. Forma.ai differentiates itself by offering live, scenario-based testing at scale for organizations ranging from startups to large enterprises across the globe, including customers like Autodesk. Its business model is service-based, typically charging a subscription fee for access to the platform. The company aims to turn sales compensation into a strategic advantage by making it faster and easier to design, compare, and deploy compensation plans that align with business goals.
Explore more opportunities at Forma.ai