Boot Fitter

Boyne Country Sports is seeking an experienced, professional Boot Fitter to join our retail team at Boyne Mountain Resort. This role requires genuine technical expertise — not just enthusiasm for skiing — and a polished, professional approach to customer interactions. The ideal candidate has hands-on boot fitting experience, deep product knowledge, and the sales acumen to guide customers confidently through the fitting and buying process. This is a retail sales role at its core: we're looking for someone who brings credibility and craftsmanship to every fit while consistently driving sales results.

Everything we do at Boyne Mountain is guided by our core values — L.E.A.D.S.: Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People, and Serve First. You’ll bring those values to every appointment, every guest, and every shift. As a Boyne Mountain team member, you’ll also enjoy ski passes, golf passes, waterpark passes, and discounts on food, beverages, retail, affordable childcare, and much more.

• Greet and engage retail customers with a polished, professional manner, assessing foot shape, size, skiing/riding ability, and intended use to recommend the best boot
• Apply professional-level boot fitting expertise, including shell fitting, footbed/insole fitting, punch/stretch adjustments, and canting/alignment considerations
• Diagnose and resolve complex fit issues (pressure points, volume mismatches, biomechanical concerns) using professional judgment and technique
• Drive retail sales by recommending and upselling boots, footbeds, socks, and related accessories to meet revenue and unit targets
• Operate and maintain professional-grade boot fitting tools and equipment (boot presses, shell heaters/molders, punch tools, footbed fabrication equipment, etc.) to industry standard
• Educate customers on proper boot care, buckle/liner adjustments, and break-in expectations to support customer satisfaction and reduce returns
• Process retail transactions accurately, including sales, exchanges, and returns
• Maintain a clean, organized, and visually appealing fitting area and sales floor
• Stay current on new boot models, technologies, and fitting techniques from major brands, and apply that knowledge credibly with customers
• Meet or exceed individual and store sales goals
• Represent Boyne Country Sports with professionalism, product credibility, and attention to detail in every customer interaction
• Collaborate with other retail staff and management to ensure a seamless guest and sales experience

Required:

• Prior professional boot fitting experience (ski/snowboard shop, specialty outdoor retail, or equivalent) required
• Demonstrated technical knowledge of ski/snowboard boot construction, sizing, flex, and fit principles
• Strong sales skills and a proven ability to close retail sales
• Professional demeanor, communication skills, and attention to detail
• Ability to stand, kneel, and work with customers' feet for extended periods
• Ability to work weekends, holidays, and peak ski season hours
• Basic math skills for register/POS transactions

Preferred:

• Formal boot fitting training strongly preferred
• Experience with footbed fabrication
• Personal skiing or snowboarding experience
• Familiarity with major ski/snowboard boot brands (Nordica, Salomon, Atomic, Tecnica, Burton, etc.)

Physical Requirements

• Ability to lift and carry up to 40 lbs (boot boxes, stock)
• Ability to kneel, bend, and crouch repeatedly throughout a shift
• Ability to stand for extended periods on hard retail flooring
• Comfortable working in a cold-weather resort retail environment

What We Offer

• Competitive hourly wage plus sales commission/incentive potential
• Employee ski/snowboard pass and family/friend discounts
• Generous employee discount on retail merchandise, including boots and gear
• Retail and food & beverage discounts on-property
• Boot fitting training and ongoing product knowledge development
• Fun, team-oriented work environment at one of Michigan's premier ski resorts
• Potential for seasonal bonus/return incentives