Boyne Resorts

Runs ski, golf, and outdoor resorts across North America

Boot Fitter

Retail SalesConfirmed live in the last 24 hours

Full-timeBoyne Falls, MI, USAIn-person

About the Job

Requirements

Prior professional boot fitting experience in a ski or snowboard shop, specialty outdoor retail, or equivalent is required.
Demonstrated technical knowledge of ski and snowboard boot construction, sizing, flex, and fit principles is required.
Strong sales skills and a proven ability to close retail sales are required.
A professional demeanor, communication skills, and attention to detail are required.
Ability to stand, kneel, and work with customers' feet for extended periods is required.
Ability to work weekends, holidays, and peak ski season hours is required.
Basic math skills for register and point-of-sale transactions are required.
Ability to lift and carry up to 40 pounds, kneel, bend, and crouch repeatedly, and stand for extended periods on hard retail flooring is required.
Comfort working in a cold-weather resort retail environment is required.

Responsibilities

Greet and engage retail customers professionally, assess their foot shape, size, skiing or riding ability, and intended use, and recommend suitable boots.
Apply professional boot fitting expertise, including shell fitting, footbed and insole fitting, punch and stretch adjustments, and canting and alignment considerations.
Diagnose and resolve complex fit issues, including pressure points, volume mismatches, and biomechanical concerns, using professional judgment and technique.
Drive retail sales by recommending and upselling boots, footbeds, socks, and related accessories to meet revenue and unit targets.
Operate and maintain professional-grade boot fitting tools and equipment, including boot presses, shell heaters and molders, punch tools, and footbed fabrication equipment, to industry standards.
Educate customers on proper boot care, buckle and liner adjustments, and break-in expectations to support satisfaction and reduce returns.
Process retail sales, exchanges, and returns accurately.
Maintain a clean, organized, and visually appealing fitting area and sales floor.
Stay current on new boot models, technologies, and fitting techniques from major brands and apply that knowledge with customers.
Meet or exceed individual and store sales goals.
Represent Boyne Country Sports professionally, demonstrating product credibility and attention to detail in customer interactions.
Collaborate with retail staff and management to provide a seamless guest and sales experience.

Desired Qualifications

Formal boot fitting training is strongly preferred.
Experience with footbed fabrication is preferred.
Personal skiing or snowboarding experience is preferred.
Familiarity with major ski and snowboard boot brands, including Nordica, Salomon, Atomic, Tecnica, and Burton, is preferred.

Overview

Boyne Country Sports is seeking an experienced, professional Boot Fitter to join our retail team at Boyne Mountain Resort. This role requires genuine technical expertise — not just enthusiasm for skiing — and a polished, professional approach to customer interactions. The ideal candidate has hands-on boot fitting experience, deep product knowledge, and the sales acumen to guide customers confidently through the fitting and buying process. This is a retail sales role at its core: we're looking for someone who brings credibility and craftsmanship to every fit while consistently driving sales results.

Everything we do at Boyne Mountain is guided by our core values — L.E.A.D.S.: Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People, and Serve First. You’ll bring those values to every appointment, every guest, and every shift. As a Boyne Mountain team member, you’ll also enjoy ski passes, golf passes, waterpark passes, and discounts on food, beverages, retail, affordable childcare, and much more.

Responsibilities

Greet and engage retail customers with a polished, professional manner, assessing foot shape, size, skiing/riding ability, and intended use to recommend the best boot
Apply professional-level boot fitting expertise, including shell fitting, footbed/insole fitting, punch/stretch adjustments, and canting/alignment considerations
Diagnose and resolve complex fit issues (pressure points, volume mismatches, biomechanical concerns) using professional judgment and technique
Drive retail sales by recommending and upselling boots, footbeds, socks, and related accessories to meet revenue and unit targets
Operate and maintain professional-grade boot fitting tools and equipment (boot presses, shell heaters/molders, punch tools, footbed fabrication equipment, etc.) to industry standard
Educate customers on proper boot care, buckle/liner adjustments, and break-in expectations to support customer satisfaction and reduce returns
Process retail transactions accurately, including sales, exchanges, and returns
Maintain a clean, organized, and visually appealing fitting area and sales floor
Stay current on new boot models, technologies, and fitting techniques from major brands, and apply that knowledge credibly with customers
Meet or exceed individual and store sales goals
Represent Boyne Country Sports with professionalism, product credibility, and attention to detail in every customer interaction
Collaborate with other retail staff and management to ensure a seamless guest and sales experience

Qualifications

Required:

Prior professional boot fitting experience (ski/snowboard shop, specialty outdoor retail, or equivalent) required
Demonstrated technical knowledge of ski/snowboard boot construction, sizing, flex, and fit principles
Strong sales skills and a proven ability to close retail sales
Professional demeanor, communication skills, and attention to detail
Ability to stand, kneel, and work with customers' feet for extended periods
Ability to work weekends, holidays, and peak ski season hours
Basic math skills for register/POS transactions

Preferred:

Formal boot fitting training strongly preferred
Experience with footbed fabrication
Personal skiing or snowboarding experience
Familiarity with major ski/snowboard boot brands (Nordica, Salomon, Atomic, Tecnica, Burton, etc.)

Physical Requirements

Ability to lift and carry up to 40 lbs (boot boxes, stock)
Ability to kneel, bend, and crouch repeatedly throughout a shift
Ability to stand for extended periods on hard retail flooring
Comfortable working in a cold-weather resort retail environment

What We Offer

Competitive hourly wage plus sales commission/incentive potential
Employee ski/snowboard pass and family/friend discounts
Generous employee discount on retail merchandise, including boots and gear
Retail and food & beverage discounts on-property
Boot fitting training and ongoing product knowledge development
Fun, team-oriented work environment at one of Michigan's premier ski resorts
Potential for seasonal bonus/return incentives

About the Company

Boyne Resorts

Runs ski, golf, and outdoor resorts across North America

Boyne Resorts operates mountain and lakeside destinations across North America, selling ski access, outdoor recreation, golf, lodging and dining to travelers. Its collection includes Big Sky, Cypress Mountain and Gatlinburg SkyPark, alongside Boyne Golf courses and Boyne Country Sports, an outdoor retailer with Michigan stores and nationwide online sales. Boyne Mountain combines skiing with an indoor waterpark, while Gatlinburg SkyPark runs scenic chairlift and pedestrian bridge attractions in Tennessee. Guests pay for recreation and accommodation, and also buy meals and equipment at its properties and stores. Boyne traces its roots to a 1947 land purchase for Boyne Mountain and is headquartered in Petoskey, Michigan.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Petoskey, MI
Founded: Not listed

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