Vaniam Group

Global oncology organization delivering research-driven care

Account Executive - Client Services

Project ManagementConfirmed live in the last 24 hours

Full-timeRemote in USA$70k - $85k

About the Job

Requirements

A bachelor's degree is required.
At least 2 years of client services experience is required.
At least 1 year of agency or pharmaceutical advertising experience is required.
Working knowledge of digital marketing is required.
Good working knowledge of the pharmaceutical and biotech industries and scientific communications is required.
Proficiency in Microsoft Office, Adobe, and WebEx or similar systems is required.
Strong problem-solving skills are required, including the ability to analyze information, develop alternative solutions, and participate in group problem-solving.
Strong organizational skills are required.
The role requires travel within the United States and internationally as needed, with less than 40% travel expected.

Responsibilities

Oversee successful implementation of existing client statements of work, coordinate internal and external resources, manage timelines and budgets, and provide day-to-day client communication.
Troubleshoot issues and keep clients and internal teams informed and organized through concise, effective communication.
Demonstrate knowledge of assigned accounts’ therapeutic areas, competitive environments, and healthcare regulatory implications.
Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately.
Modify core product framework plans to create custom project plans.
Evaluate deliverables against project briefs.
Support the development of tactical plans, including budgets and timelines, with resourcefulness and thoroughness.
Prepare accurate and thorough status reports, contact reports, timelines, and other documentation.
Own day-to-day agency tactics and execution.
Synchronize communications among account teams, support teams, vendors, and clients.
Assist with budget development and ensure invoicing aligns with agreed payment terms.
Keep accurate records of time spent on client work and manage project burn rate.
Assist with project reconciliation and work with accounting to ensure accurate billing.
Use approved AI tools for day-to-day account organization, including meeting notes, status updates, timelines, and project documentation.
Identify opportunities to streamline internal workflows using AI-assisted drafting, summarization, and task tracking while maintaining accuracy and client confidentiality.
Use AI to improve efficiency in client service deliverables, reviewing and validating outputs for alignment with agency and client standards.
Communicate basic agency recommendations to clients effectively and concisely.
Work with client and internal teams to execute scoped tactics successfully.
Use approved AI tools to streamline routine tasks, research, content creation, analysis, and workflow management.
Perform other duties as assigned to help drive deliverables within the role.

Desired Qualifications

Oncology or hematology experience is preferred.
Experience using cloud-based system servers such as Egnyte is preferred.
Experience working in a completely virtual environment is preferred.

Account Executive, Client Services

What You’ll Do

As our Account Executive, your primary goal is to oversee successful implementation of existing client SOWs, coordinate internal and external resources, manage timelines and budgets, and provide day-to-day communication with the clients. You will troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized.

A Day in the Life

Deliverables

Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications
Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately
Employ ability to modify core product framework plans to form custom project plans
Evaluates deliverables against Project Briefs
Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)
Provide accurate and thorough documentation: status reports, contact reports, timelines
Own day-to-day tactics and execution within agency
Synchronize communications between account teams, support teams, vendors, and clients
Assist with budget development and ensure invoicing is consistent with agreed-upon payment terms
Keep accurate record of time spent on client work and manages project burn rate
Assists in project reconciliation and works with accounting to ensure accurate billing

AI Integration

Use approved AI tools to support day-to-day account organization, including meeting notes, status updates, timelines, and project documentation.
Identify opportunities to streamline internal workflows through AI-assisted drafting, summarization, and task tracking while maintaining accuracy and client confidentiality.
Apply AI thoughtfully to improve efficiency in client service deliverables, ensuring outputs are reviewed, validated, and aligned with agency and client standards.

Client Responsibility

Communicate basic agency recommendations to clients effectively and concisely

Internal Responsibility

Work with client and internal teams to successfully execute scoped tactics
Leverage approved AI tools to streamline routine tasks, research, content creation, analysis, and workflow management.

Other duties may be assigned to help drive deliverables within this role.

What You Must Have

Education and Experience

Bachelor’s degree
2+ years of client services experience
1+ year of agency or pharmaceutical advertising experience
Working knowledge of digital marketing

Skills and Competencies

Good working knowledge of pharmaceutical and biotech industries and scientific communications
Is proactive and results oriented, with a commitment to accountability
Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
Proficiency in MS Office, Adobe, WebEx (or other similar systems)
Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
Strong organizational skills

What You Might Have, but Isn’t Required

Oncology/hematology experience
Experience using cloud-based system servers such as Egnyte
Experience working in a completely virtual environment

Travel Requirements

Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected)

The Team You’ll Work Closest With

You will work closely with your fellow Account team members and report to the Director or Senior Director of Client Services to drive perfect execution of client deliverables.

Why You’ll Love Us

100% remote environment
Positive, diverse, and supportive culture
Passionate about serving clients focused on Cancer and Blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) Plan and company match
Work-Life Balance and Flexibility

Flexible Time Off policy for rest and relaxation
Volunteer Time Off for community involvement

Emphasis on Personal Wellness

Virtual workout classes
Discounts on tickets, events, hotels, childcare, groceries, etc.
Employee Assistance Programs

Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. The range for this role is $70,000 - $85,000. Salary is one component of the total earnings and rewards package offered.

About Us

Vaniam Group is an oncology‑led partner to biopharma companies working at the forefront of complex, high‑science medicine. With deep expertise in oncology and hematology, Vaniam Group helps clients make sense of evolving data, emerging insights, and real‑world dynamics so teams can make confident decisions and move programs forward with clarity.
The company combines scientific depth, close collaboration with the medical community, and an integrated approach to insight and data that supports strategy across the oncology lifecycle. While oncology is where Vaniam Group’s work is most established and refined, the same rigor and expertise are applied in other therapeutic areas where the science is complex and the stakes are high.

Applicants have rights under Federal Employment Laws to the following resources:

Family & Medical Leave Act (FMLA) poster - https://www.dol.gov/agencies/whd/posters/fmla
EEOC Know Your Rights poster - https://www.eeoc.gov/poster
Employee Polygraph Protection Act (EPPA) poster - https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act

About the Company

Vaniam Group

Global oncology organization delivering research-driven care

Vaniam Group is an integrated oncology organization that supports the oncology field with long-term scientific depth and ongoing engagement across the oncology community. It operates virtually and globally, hiring top talent regardless of location to design and manage oncology programs from research to execution. Its approach combines deep scientific knowledge, broad collaboration, and longitudinal insight to improve how oncology projects are run and guided over time. The company differentiates itself by a two-decade track record, a fully remote-first workforce, and sustained, cross‑disciplinary collaboration that compounds value across every program. Its goal is to advance the oncology ecosystem by providing comprehensive, globally distributed program design, execution, and thought leadership to those advancing cancer care and research.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: 2007

Recently Posted Jobs

Explore more opportunities at Vaniam Group

See more jobs