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LDI Connect

Delivers digital office solutions and services

Tier 2 IT Support Specialist

Full-Time
$55k - $70k/yr
Mid
Shelton, CT, USA
In PersonFrequent travel throughout Connecticut, New Jersey, New York City, and Long Island is required.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • At least 3 years of IT support experience, including at least 1 year in a managed service provider or multi-client environment.
  • Proficiency with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
  • Hands-on experience with Azure Active Directory or Entra ID, including user and group management, conditional access, multifactor authentication, and self-service password reset.
  • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, and subnetting.
  • Experience configuring and troubleshooting firewall and switching hardware such as Fortinet, Cisco, Meraki, or Ubiquiti equipment, or equivalent.
  • Ability to translate complex technical issues into clear, non-technical language for clients.
  • Ability to manage and prioritize multiple concurrent tickets in a service-level-agreement-driven environment.
  • A valid driver's license and reliable transportation for occasional client site visits in the New York City metropolitan area.
Responsibilities
  • Act as the primary escalation point for Level 1 tickets and drive timely resolution of complex technical issues within defined service-level agreements.
  • Provide direct client-facing support by phone, email, remote session, and occasional on-site visits throughout the New York City metropolitan area.
  • Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Intune mobile device management.
  • Manage Azure Active Directory or Entra ID, including user lifecycle, group policies, conditional access policies, multifactor authentication enrollment, and single sign-on configurations.
  • Troubleshoot and configure network infrastructure, including Fortinet, Cisco, and Meraki firewalls, managed switches, virtual local area networks, and Wi-Fi access points.
  • Maintain accurate ticket documentation, resolution notes, and knowledge base articles within professional services automation and remote monitoring and management platforms such as ConnectWise and Autotask.
  • Collaborate with Level 3 and Level 4 engineers on escalated infrastructure and security issues and provide clear handoff context.
  • Identify patterns in recurring incidents and contribute to root cause analysis and permanent resolution strategies.
  • Participate in an after-hours or on-call rotation as required by business needs.
Desired Qualifications
  • Microsoft certifications such as MD-102 Endpoint Administrator, MS-102 Enterprise Administrator, or AZ-104 Azure Administrator.
  • CompTIA certifications such as A+, Network+, or Security+.
  • Experience with ConnectWise, Kaseya, or similar ticketing and professional services automation platforms.
  • Familiarity with the Information Technology Infrastructure Library framework and service management best practices.
  • PowerShell scripting experience for automation and administration tasks.

About the company

LDI Connect provides a complete set of digital office solutions, combining Print, Document Management, Managed IT, Cloud Services, Pro AV, and Security Solutions. Its offerings work by assessing client needs with a consultative approach, then integrating hardware and software from leading manufacturers to create connected workflows—covering devices, software, cloud, and security, with ongoing service and support. Unlike many competitors, LDI Connect leverages long-standing manufacturer partnerships and a broad, integrated product suite to implement end-to-end solutions rather than single-point services. The company’s goal is to help businesses evolve with technology by solving operational challenges, improving efficiency, and strengthening security through managed, aligned solutions.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1999

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Simplify Jobs

Simplify's Take

What believers are saying

  • LDI Connect added Martello Vantage DX in July 2025 for Microsoft 365 monitoring.
  • The company says it has more than 275 employees and keeps expanding offerings.
  • 2026 blog pushes AI, hybrid work, and security, signaling active demand generation.

What critics are saying

  • Canon, Sharp, HP, Axis, and Verkada partners all compete for its same wallet share.
  • The 2023 HYAS addition shows security depth, but commoditized MSSP margins stay pressured.
  • If larger MSPs absorb LDI's niches, its office-technology core becomes an existential trap.

What makes LDI Connect unique

  • LDI Connect bundles print, managed IT, cloud, Pro AV, and security under one roof.
  • In 2025, LDI Connect posted a 92 NPS and won World Class Service.
  • Robert Handel says LDI Connect built AI compliance, cybersecurity, and regulated-industry practices.

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Benefits

Training Programs

Professional Development Budget

Company News

Industry Analysts, Inc.
Oct 9th, 2026
Net at work Acquires the business of Cloud 9 ERP solutions, an acumatica gold certified implementation partner.

Net at work Acquires the business of Cloud 9 ERP solutions, an acumatica gold certified implementation partner. Press play to listen to this content Jericho NY, October 2026 - LDI Connect Acquires Evolve Communications - Bringing voice, data, fiber, design-build expertise into LDI Connect's Pro AV, IT and Security Practices. LDI Connect, a leading independent provider of office technology and managed services, today announced it has entered into an agreement to acquire the business of Evolve Communications LLC, a New York-based low-voltage design-build and telecommunications infrastructure firm. The transaction closed September 25th 2026. Evolve Communications specializes in low-voltage design-build, voice, data and fiber infrastructure, AV, security and access control systems, project management, and business phone systems. Building on the capabilities of LDI Connect, Evolve Communication adds in-house control over the physical layer that its Pro AV, Security Solutions, Managed IT, and Cloud Services practices depend on - from structured cabling and fiber runs through camera, door, and access-control installation. "Almost every project we deliver - a conference room refresh, a camera and access-control rollout, a phone system cutover, an office relocation - depends on the cabling and infrastructure underneath it," said Robert Handel, Senior Vice President of Cloud Strategy at LDI Connect. "Bringing Evolve's team in house means we control that work end to end instead of coordinating it. For clients, that's one accountable partner, tighter schedules, and fewer handoffs on the projects where handoffs cause the most pain." The acquisition extends a period of deliberate expansion for LDI Connect, which has grown from its origins in print and document management into six connected disciplines and, most recently, added AI consulting and expanded managed security and compliance offerings. Scott Gerber, President of Evolve Communications, will join LDI Connect as Director of Operations and also brings the staff of employees that have worked together seamlessly for many years. "I built Evolve around a simple commitment to deliver best-in-class infrastructure solutions backed by exceptional customer service. Our goal has always been to understand each client's needs, provide the right solution the first time, and build relationships that last. That commitment has fueled our growth through long-term partnerships and client referrals", said Gerber. "Joining LDI Connect gives us the opportunity to bring that same high level of service and expertise to an even broader community of businesses, while enabling our clients with access to greater scale, expanded technology capabilities, and a deeper range of resources. Our team remains focused on what we do best, which is solving our clients' infrastructure and technology needs, and now we can do that for an even larger base of customers." Evolve Communication's clients will gain access to LDI Connect's full portfolio across Print, Document Management, Managed IT, Cloud Services, Pro AV, and Security Solutions, along with its service organization - which has earned the NPS World Class Service Award four years running, most recently for a 2025 Net Promoter Score of 92. Terms of the transaction were not disclosed. Media Contact Brian Gertler 516.773.0918 [email protected] SOURCE LDI Connect

Yahoo Finance
Nov 14th, 2023
LDI Connect Selects HYAS Advanced Threat Intelligence and Protective DNS to Add to Its Managed Security Services Portfolio

LDI Connect selects HYAS Advanced Threat Intelligence and protective DNS to add to its managed security services portfolio.