Data Analyst

Description

About Benefitfocus:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. 

Responsibilities:

• Perform triage, root cause analysis, and corrections to data issues found during validations, reported by customers, reported by internal teams, or exceptions reports from integrated partners.
• Following review of validation warnings, exercise judgement in making file delivery decision
• Coordinate fixes or improvements to data issues across multiple internal departments and customers.
• Resolve customer and internal escalations in a timely manner.
• Perform prioritization of daily tasks to ensure on time file delivery and timely corrections
• Perform UAT and release day validations for quarterly releases.
• Exercise judgment in escalating issues to management.
• Proactively notify internal teams if/when files will not meet their agreed upon deadlines.
• Develop relationships with internal Benefitfocus teams.
• Train new team members on processes and tools for performing Data Analyst duties.
• Identify opportunities to improve our processes or technology to achieve increased efficiency and/or quality.
• Occasional weekend and over-time support.
• Additional responsibilities, as required.

Experience and Skills:

• BA/BS degree or equivalent.
• 0-2 years of relevant experience.

*This corresponds to BF Data Analyst

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.