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Accor

Global hotel management, franchising, loyalty programs

Réceptionniste

Hotel Guest ServicesPosted on Nov 13
Full-timeBoulogne-Billancourt, FranceNo salary listedIn-person

About the Job

Requirements

  • You have initial experience in the hotel and restaurant industry.
  • A similar experience is an advantage.
  • You must be proficient with Opera software or an equivalent system.
  • You must be proficient in spoken and written English.
  • You must be willing to practice eco-responsible actions and contribute to the hotel's sustainable-development commitments.

Responsibilities

  • Welcome guests warmly and provide quality service, ensuring their stay runs smoothly.
  • Respond to guest inquiries and provide solutions suited to their needs.
  • Manage guest arrivals and departures, handle disputes when needed, and follow up with management.
  • Manage billing and payment collection during service.
  • Assign rooms while taking guest preferences into account.
  • Apply pricing recommendations and seek additional sales in line with the hotel's commercial and pricing policies.
  • Coordinate room management and assignments with the hotel's other departments.
  • Prepare group arrivals to provide a prompt welcome that meets guest requests.
  • Welcome guests in the lobby, manage taxis, and independently manage the drop-off area, parking vehicles when business requires.
  • Store or deliver luggage to guest rooms when requested by guests or for certain groups.
  • Contribute to the department's quantitative and qualitative objectives and help retain existing customers.
  • Perform other duties related to the role and department, including taking reservations, providing administrative and writing assistance, and entering rooming lists.

Desired Qualifications

  • Proficiency in languages other than English is an advantage.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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