speakit

Digital dictation and speech recognition solutions

German Customer Care Team Leader

Customer SupportConfirmed live in the last 24 hours

Full-timeAthens, Greece

About the Job

Requirements

Fluency in German at C2 level and strong English skills at C1–B2 level.
Proven leadership experience in business process outsourcing or customer care environments.
Experience with key performance indicators, metrics, and performance management.
Strong communication and presentation skills.
Ability to work in a fast-paced and complex environment.

Responsibilities

Lead, coach, and develop a team of customer care agents, currently approximately eight, with potential to expand.
Monitor team performance through key performance indicators and implement action plans to achieve targets.
Maintain daily direct communication with the client in German.
Ensure high-quality service delivery and continuous performance improvement.
Motivate the team and foster a positive, results-driven environment.
Handle complex operational challenges and provide effective solutions.
Support onboarding, training, and ongoing coaching initiatives.

Desired Qualifications

Sales or cross-selling experience, such as with insurance products.
Experience in coaching methodologies and people development.
Familiarity with Global Distribution Systems, such as Amadeus.

German Customer Care - Team Leader - Athens

speakit · Athens, Greece · Full-time · Posted 2026-04-02

Workplace: on_site

Department: German

Description

On behalf of our client, we are looking for an experienced and dynamic German-speaking Team Leader to join their Customer Care team in Athens. In this on-site role, you will lead a dedicated team within the tourism and flight booking sector, focusing on delivering world-class service. You will be responsible for driving team performance through strategic action plans, managing KPIs, and maintaining strong client-facing relationships.

Responsibilities

Lead, coach, and develop a team of customer care agents (currently ~8, with potential to expand)
Monitor team performance through KPIs and implement action plans to achieve targets
Maintain direct communication with the client (German-speaking only) on a daily basis
Ensure high-quality service delivery and continuous performance improvement
Motivate the team and foster a positive, results-driven environment
Handle complex operational challenges and provide effective solutions
Support onboarding, training, and ongoing coaching initiatives

Requirements

Fluency in German (C2) and strong English skills (C1-B2)
Proven leadership experience in BPO or customer care environments
Experience with KPIs, metrics, and performance management
Strong communication and presentation skills
Positive, proactive personality with a “make things happen” mindset
Ability to work in a fast-paced and complex environment

Nice to have:

Sales or cross-selling experience (e.g., insurance products)
Experience in coaching methodologies and people development
Familiarity with Global Distribution Systems (GDS), such as Amadeus.

Benefits

Salary: Up to €1,750 gross/month (depending on experience, negotiable)
Monthly ticket allowance (€100)
Metro card
Private life & medical insurance
Potential hiring bonus
Opportunity to work closely with international clients and gain strong exposure
Growth potential within a developing team structure
100% on-site role
Flexible working schedule (e.g., shifts between 09:00–21:00 or 11:00–19:30 depending on team needs)
Possible 1 trip to Germany for training or client meetings

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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