Clinical and Product Support Specialist

Clinical and Product Support Specialist ANZ (contract role)

• Maternity Relief contract role (ending July 2027 unless extended)
• Excellent opportunity for sales and customer focused Audiologist / Audiometrist with a passion for training
• Office based role with flexible work arrangements and no travel!
• Support our customers across Australia and New Zealand
• Potential for the role to be based in Sydney office with flexible work hours aligned to NZ time zone (early start and finish)

GN Hearing is looking for a qualified Audiologist or Audiometrist to join the ANZ Sales Team for a maternity relief contract.

As a Clinical and Product Support Specialist you will be collaborating with our territory-based sales team and our Technical Support team to remotely support customers across ANZ with their audiological, product and technical needs to drive positive sales outcomes and strong customer relations.

This role is based in our Takapuna (Auckland) office. Alternatively, the role may be based in our Sydney office (North Ryde) with early start and finish times to align with the NZ time zone.

The Role

The successful candidate will be responsible for:

• Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.
• Providing a high level of Audiological, Product and Technical remote support to customers.
• Identifying opportunities via customer audiology enquiries to generate revenue on a long-term basis.
• Having in depth clinical and product knowledge to assist with audiological support, technical support and problem solving to achieve optimal product/clinical outcomes and drive repeat business.
• Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top up tools); and Audiology training on selected relevant topics.
• Providing remote technical support for hearing aid fittings, connectivity and fitting software assistance
• Calendar management to ensure availability of online training options across the Australian and New Zealand territories and time zones.
• Monitoring external market ensuring awareness of competitive products/technologies
• Presenting and speaking at various online group sessions, events, and seminars.
• Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.

The Ideal Candidate

The successful candidate will be a qualified Audiologist / Audiometrist with industry and clinical experience. You will need to possess strong presentation skills and confidence in presenting remotely to large groups of people, have Advanced skills in Microsoft Office programs (Word, Outlook, PowerPoint), and speak fluent English. Experience with GN products will be highly regarded.

The Benefits

• Flexible work arrangements
• Generous discounts with hundreds of retailers through our Reward and Recognition platform
• Online well-being centre
• Employee Assistance Program
• Generous discounts on GN products
• Birthday gift voucher
• Annual flu vaccination

If this sounds like the opportunity you've been waiting for, we'd love to hear from you! Please note that we can only consider applicants with New Zealand work rights.

Agencies: Our preference is to fill this role directly. Should we require further assistance finding the right candidate, we will reach out to our preferred recruitment partner.
 

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets. Read more about the announcement here