Experience Engineer

Experience Engineer

The Opportunity:

You know that a good platform is more than just the code, infrastructure, and a nice-looking interface – it's the way it addresses a user's needs. As an experience engineer, you can put yourself in the user's place and design the best way for them to engage with the platform. We're looking for someone creative like you to craft the ultimate user experience. Let's transform the way a user interacts with self-service cloud platforms, from the portal where they ask for an environment to the review, approval, and onboarding steps that get them building.

In this role, you'll work closely with the product manager on your team to understand your clients' vision and their users' needs. Working on an agile team, you'll build skills in designing large-scale digital experiences that are as intuitive as they are aesthetically pleasing.

You'll be involved with the full spectrum of the digital creative process, including user research, service design, information architecture, wireframing, rapid prototyping, and interface design. Your experience with user research, information architecture, and rapid prototyping will help you advocate for the prioritization of design-centered changes, refinements, and improvements, all the while keeping the end-user at the center of your work.

Join us. The world can't wait.

You Have:

• Experience designing enterprise web applications, including user research, information architecture, wireframing, and rapid prototyping
• Experience designing complex multi-step workflows, including request intake, approvals, and forms for technical or business users
• Experience conducting user research, including interviews, usability testing, and journey mapping, and turning findings into prioritized design changes
• Experience building interactive prototypes in Figma or HTML, CSS, and JavaScript, and handing off build-ready specifications to development teams
• Experience creating or contributing to a design system, including page templates, components, and navigation patterns
• Experience using AI design or coding assistants, including Claude, GitHub Copilot, or Figma AI, in daily design and prototyping work, and validating AI-generated output before it ships
• Ability to present research findings and design recommendations to both engineering teams and senior leaders
• Ability to obtain a Secret clearance
• Bachelor's degree and 5+ years of experience in user experience design, or Master's degree and 3+ years of experience in user experience design

Nice If You Have:

• Experience designing developer portals or self-service cloud provisioning experiences, including Backstage or internal platform portals
• Experience designing for low-code platforms, including OutSystems or ServiceNow
• Experience with service design, including service blueprints and process maps for non-digital workflows such as review boards, intake, and onboarding
• Experience defining and instrumenting experience metrics, including task success, time to value, adoption, and customer satisfaction
• Experience designing AI-assisted experiences, including recommendation or conversational interfaces
• Experience with content design for technical audiences, including documentation sites and onboarding guides
• Knowledge of cloud computing and security compliance concepts, including NIST SP 800-171 or CMMC
• Master's degree in Human-Computer Interaction, Interaction Design, or a related field
• Nielsen Norman Group UX Certification, Certified Usability Analyst (CUA), or IAAP CPACC Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
• Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.