Emerus Holdings

Operates micro hospitals offering emergency care

Patient Access Specialist

Clinical Support & Patient AdministrationPosted on Nov 5

Full-timeSan Antonio, TX, USANo salary listed

About the Job

Requirements

A high school diploma or GED is required.
Knowledge of various insurance plans, including HMO, PPO, POS, Medicare, and Medicaid, and their payors is required.
A basic understanding of medical terminology is required.
Fluency in English, including written and oral communication, is required.
Fluency in both English and Spanish is required for the El Paso Market.

Responsibilities

Maintain compliance with EMTALA, DNV, HIPAA, and other hospital and government regulations applicable to admissions settings and the handling of medical records.
Meet customer needs, understand who the customers are, and build quality relationships while providing customer service.
Answer telephone calls professionally and courteously, record messages, and communicate them to appropriate medical staff.
Provide and obtain signatures on required forms and consents.
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate processing through the revenue cycle.
Verify insurance benefits for all plans associated with each patient and confirm that the correct payor and plan are entered into the patient accounting system.
Obtain insurance authorizations as required by individual insurance plans and document authorization numbers in the appropriate fields for accurate billing.
Pursue collections at the time of service in a customer-service-oriented manner to maximize the efficiency and accuracy of the collection process.
Scan registration and clinical documentation into the system and maintain medical records.
Obtain patient satisfaction surveys from all patients upon discharge.
Coordinate patient transfers to other hospitals when necessary.
Respond to medical record requests from patients, physicians, and hospitals.
Maintain the cash drawer according to policies.
Maintain logs of patients, payments received, transfers, and hospital admissions.
Maintain the visitor log.
Maintain a clean working environment, including the front desk, restroom, waiting room, break area, and patient rooms when assistance is needed by medical staff.
Receive deliveries, including mail from various carriers, and forward them to the appropriate departments.
Notify the appropriate contact of malfunctioning equipment or maintenance needs.
Attend required staff meetings and other company-sponsored or mandated meetings.
Assist medical staff as needed.
Perform additional duties as assigned.

Desired Qualifications

Two years of patient registration and insurance verification experience in a health care setting is preferred.
Emergency Department registration experience is strongly preferred.
Working knowledge of MS Office, including MS Word, Excel, and Outlook, is strongly preferred.

About Us

HIGHLIGHTS

SHIFT: Night shift (7p-7a)

JOB TYPE: PRN

LOCATION: Overlook

FACILITY TYPE: 16 bed hospital (8 Inpatient / 8 ER)

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.

Essential Job Functions

Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
Provide and obtain signatures on required forms and consents
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
Obtain insurance authorizations as required by individual insurance plans, documenting authorization numbers in the appropriate fields for accurate billing
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
Scan all registration and clinical documentation into the system and maintain all medical records
Obtain patient satisfaction surveys from all patients upon discharge
Coordinate the transfer of patients to other hospitals when necessary
Respond to medical record requests from patients, physicians and hospitals
Maintain cash drawer according to policies
Maintain log of all patients, payments received, transfers and hospital admissions
Maintain visitor log

Other Job Functions

Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
Receive deliveries including mail from various carriers and forward to appropriate departments
Notify appropriate contact of any malfunctioning equipment or maintenance needs
Attend staff meetings or other company sponsored or mandated meetings as required
Assist medical staff as needed
Perform additional duties as assigned

Basic Qualifications

High School Diploma or GED, required
2 years of patient registration and insurance verification experience in a health care setting, preferred
Emergency Department registration experience, strongly preferred
Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
Basic understanding of medical terminology
Excellent customer service
Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
Position requires fluency in English; written and oral communication
- Fluency in both English & Spanish is a requirement in the El Paso Market

About the Company

Emerus Holdings

Operates micro hospitals offering emergency care

Emerus operates micro hospitals, small full-service facilities that provide emergency, inpatient, and diagnostic services. It partners with established healthcare systems to expand reach, serving patients needing immediate medical care and diagnostics, often in underserved or fast-growing communities. The facilities deliver hospital-level care with streamlined operations to reduce wait times and improve outcomes. Unlike traditional hospitals, Emerus grows through strategic partnerships with larger networks rather than building standalone systems. The company’s goal is to increase access to timely, high-quality care in the U.S. by deploying efficient, community-focused micro hospitals through partnerships.

Company size: 501-1,000
Company stage: Late Stage VC
Total funding: $30M
Headquarters: The Woodlands, TX
Founded: 2006

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