IT Support Specialist 2
About the job
- At least 12 months and no more than 2 years of IT operations experience working with macOS and an enterprise ticketing system.
- Demonstrated macOS experience is required.
- Strong verbal and written communication skills.
- Effective problem-solving abilities.
- Strong customer service and interpersonal skills.
- Experience or knowledge of mobile device support.
- Knowledge of mobile device management.
- Knowledge of Microsoft Office 365 or Google Workspace.
- Knowledge of multi-factor authentication.
- Willingness to travel locally between offices.
- Address user inquiries related to the operation of computer software or hardware and resolve lower-complexity problems.
- Conduct remote software installations and perform hardware testing as needed.
- Execute commands and monitor system functioning to ensure correct operation and identify errors.
- Maintain daily records of data communication transactions, including problems, remedial actions, and installation activities.
- Use technical manuals, engage with users, and employ computer diagnostics to investigate and resolve issues or provide technical assistance and support.
- Perform hands-on troubleshooting.
About the company
Jobs for Humanity connects underrepresented job seekers with inclusive employers worldwide. It offers personalized coaching, targeted job alerts, and a Discord-based community to help build CVs, prepare for interviews, and expand professional networks. Its revenue comes from partnerships with inclusive employers, with 20% of earnings donated to community organizations, setting it apart from typical job boards and coaching services. The goal is to reduce employment gaps and create a fairer job market by expanding access to resources, networks, and opportunities.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Aventura, Florida
Founded
2020
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Simplify's Take
What believers are saying
- Booking and Transport for London testimonials signal credible enterprise employer demand.
- Updated 2026 pages show active employer participation and fresh job volume.
- Service-provider partnerships extend into coaching, language, legal, housing, and childcare support.
What critics are saying
- Seed funding totaled only $600K as of January 2025, limiting scale.
- A 20% revenue donation constrains margins against larger recruiting platforms.
- Employer reliance and mission branding leave a thin moat if LinkedIn copies inclusivity features.
What makes Jobs for Humanity unique
- 2026 platform lists 2,946 live jobs and 1,283,838 candidates.
- Jobs target refugees, blind, neurodivergent, and LGBTQIA+ communities with dedicated pages.
- Discord-based coaching and job alerts create sticky candidate support beyond listings.
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Benefits
Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Conference Attendance Budget
Professional Development Budget
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Stock Options
Company Equity
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Parental Leave
Paid Vacation
Paid Holidays
Paid Sick Leave
Hybrid Work Options
Meal Benefits
Pet Insurance
Gems