Sutherland

Global BPO providing customer lifecycle management

Customer Service Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeNew Cairo City, Cairo Governorate, Egypt

About the Job

Requirements

Fluency in English at B2/C1 level is required.
Strong customer service and customer support skills are required.
Problem-solving, active listening, and attention to detail are required.
Flexibility to work night and overnight shifts is essential.

Responsibilities

Handle customer interactions efficiently and empathetically.
Provide tailored solutions to meet customer needs.
Ensure a positive customer experience through effective communication and professional phone etiquette.

Desired Qualifications

Experience in a customer-facing role and familiarity with customer relationship management (CRM) tools are a plus.

Job Description

This is a full-time on-site role located in New Cairo for a Customer Service Specialist.

Your day-to-day responsibilities will include:

Handling customer interactions with efficiency and empathy.
Providing tailored solutions to meet customer needs.
Ensuring a positive customer experience through effective communication and professional phone etiquette.

Qualifications

Fresh Grads & Dropouts are welcome to apply!

What we’re looking for:

Fluency in English is a MUST (B2/C1)
Strong skills in Customer Service & Customer Support
Problem-solving, active listening, & attention to detail
Experience in a customer-facing role and familiarity with CRM tools is a plus!
Flexibility with night & overnight shifts is essential

If you’re passionate about making a difference and love helping customers, we want YOU!

Additional Information

Benefits

Very competitive salary up to 25K Net
Overnight allowance
Overtime scheme
Social & Medical Insurance
Fully Paid Training
Transportation provided (Door to Door for Ladies)
Eligibility for promotions after 6 to 12 months
Friendly work environment

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

Recently Posted Jobs

Explore more opportunities at Sutherland

See more jobs