Customer Account Manager - Strategic

About the role

We’re hiring an Enterprise Customer Account Manager who will own relationships with some of our most strategic customers. You’ll guide them through every stage of their journey – from adoption to expansion - driving measurable business impact and long-term success. This role blends strategy, execution, and relationship depth: you’ll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with HackerRank.

We’re seeking candidates based in a major metro area with convenient access to a major airport. Preferred locations include the San Francisco Bay Area, New York City, Los Angeles, Salt Lake City, Phoenix, and Denver.

Candidates based in the San Francisco Bay Area or New York City are required to follow a hybrid schedule. Candidates based in Los Angeles, Seattle, Salt Lake, City Phoenix, and Denver may work remotely.

What you’ll do

• Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats.
• Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.
• Develop and execute account strategies that connect customer objectives with HackerRank’s mission, ensuring long-term value realization and growth.
• Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning.
• Act as the captain for your accounts – leading internal and customer teams, resolving blockers, and accelerating time-to-value.
• Run proactive engagement cadences including QBRs, success check-ins, and executive reviews.
• Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion.
• Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.

Who you are

• Bring 5+ years of Saas enterprise account management, ideally in fast-scaling environments.
• Known for your grit and curiosity, you stay resilient through challenges while constantly seeking to understand your customers’ goals, industry shifts, and opportunities to create value.
• Naturally relationship-oriented, you build trust and credibility with Fortune 500 customers, becoming a long-term advisor who drives both strategic and measurable outcomes.
• A strong communicator and collaborator, you simplify complex ideas, engage confidently across audiences, and bring your customer and internal teams together around shared goals.
• Deeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting HackerRank’s platform to customer value.
• Highly organized and outcome-driven, you manage multiple enterprise accounts with precision – balancing structure, transparency, and consistent delivery.

Even better if you have

• Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations.
• A background in driving multi-product adoption or leading high-growth, customer-centric initiatives.
• Comfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes.

You will thrive in this role if

• You act like a captain, owning outcomes end-to-end and thriving in fast-moving, high-accountability environments.
• Building long-term partnerships energizes you more than short-term wins.
• You balance empathy with execution - understanding customer pain points while driving tangible business results.
• Excellence, speed, and impact are non-negotiable for you - not trade-offs.

Compensation

This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $200,000 to $250,000, including base salary and incentive-based compensation (based on quota attainment).