Surgo Health

AI-powered socio-behavioral analytics for healthcare

Product Designer - Derin

Product DesignUpdated on Nov 13

Full-timeİstanbul, TürkiyeNo salary listed

About the Job

Requirements

At least 5 years of experience designing complex business-to-business or software-as-a-service products, with a portfolio demonstrating shipped work and the design thinking behind it.
Hands-on user research experience, including planning and conducting interviews and usability tests and demonstrating a design decision changed by research findings.
Strong data visualization skills, including designing dashboards or reporting tools that users rely on.
Experience taking a version-one product to version two, ideally including a significant redesign.
Strength in information architecture and interaction design for complex, multi-step workflows.
Rigorous attention to accuracy, including identifying when a visual overstates a finding and challenging potentially misleading representations.
Experience designing artificial intelligence products, including presenting generated content, uncertainty, and evidence in ways users trust.
Experience designing for multiple user types with different goals and levels of expertise.
Ability to explain design decisions to clients, engineers, scientists, and executives.
Comfort working iteratively with subject-matter experts in research, data science, and behavioral science.
Comfort working in a fast-moving, mission-driven startup as both a strategist and hands-on designer.

Responsibilities

Build a deep understanding of Derin’s users and map the end-to-end client journey.
Run usability testing on prototypes and live features, and turn findings into clear design priorities.
Leverage client feedback and product analytics, and establish ongoing ways to learn from clients after version two ships.
Lead end-to-end design of the Derin version-two product experience, especially the client analytics platform.
Set the product’s design vision and translate it into flows, wireframes, high-fidelity designs, and interactive prototypes.
Define the information architecture and navigation for version two.
Partner with product and engineering to scope, sequence, and ship version two in iterative releases.
Define user experience success metrics with product and use them to evaluate shipped work.
Design dashboards, charts, and reporting views that distill thousands of artificial-intelligence-led conversations into clear, decision-ready insights.
Create intuitive ways to explore layered data, including themes, behavioral segments, quotes, quantitative results, and drill-downs to source transcripts.
Create visual cues that make artificial-intelligence-generated output understandable and trustworthy, including representations of confidence, evidence, and links between findings and what people said.
Work with data science and behavioral science to ensure visualizations are accurate.
Build and maintain a scalable design system and component library for Derin, including data visualization patterns.
Champion accessibility, consistency, and quality across the product.
Bring design thinking to the wider team and help shape how Surgo presents data across products, sales materials, and client deliverables.

Desired Qualifications

Experience in health technology, research tools, analytics, or artificial-intelligence products is strongly preferred.

Surgo Health is building the Behavioral Intelligence layer for healthcare. We reveal why people make the health decisions they do, predict what they will do next, and help organizations make the decisions that change outcomes.

A life-saving treatment does no good if people don't take it. Healthcare has built a strong layer of data that shows what happened to a patient: clinical records, prescriptions, social determinants of health. It still can't explain why people make the decisions that lead there. Surgo exists to fill that gap.

Surgo is a Public Benefit Corporation grounded in two decades of global health experience. We generate foundational behavioral data and build the AI products that put it to work at population scale. Our customers include life sciences companies, health systems and payers, public agencies, foundations, and academic researchers. Our work is backed by 40+ peer-reviewed publications and trusted by partners including the Gates Foundation, J&J, Takeda, Pivotal Ventures, and the Clinton Health Access Initiative.

We are a fast-growing, DC-based team with global reach, looking for people who want to help shape the future of healthcare.

The Role

Derin is a behavioral science-backed, AI-powered adaptive research platform built for healthcare that conducts in-depth interviews to reveal the unseen “why” behind health decisions— with the depth and rigor of expert-led research, at unprecedented scale and speed. It holds natural, adaptive conversations with people at scale and turns what they say into behavioral insight our customers can act on. Derin v1 is live and working. Now we want to build a v2 that clients love to use.

We are hiring our Product Designer to own the Derin client interface and user experience end to end. Our clients are researchers, program leads, and decision-makers in life sciences, health systems, public agencies, and foundations. They come to Derin to design studies, launch interviews, monitor fieldwork, and make sense of thousands of conversations. Your job is to make that experience intuitive, fast, and trustworthy.

The heart of this role is turning complex data into clarity. Derin produces rich, layered output: transcripts, themes, behavioral segments, quantitative results, and AI-generated summaries. You will design the visuals and workflows that let a busy client see what matters in seconds and dig deeper with confidence, alongside developing our understanding of the users’ needs.

You will work closely with our teams in product, engineering, data science, and behavioral science, and you will talk directly with clients. This is an exciting, hands-on role. You will set the design direction for the v2 of Derin, and you will also build the prototypes, and ship the pixels. You will lay the foundation for design at Surgo, with room to grow the function as Derin scales.

User research and discovery

Build a deep understanding of Derin’s users and map end-to-end client journey.
Run usability testing on prototypes and live features, and turn findings into clear design priorities.
Leverage client feedback and product analytics and set up ongoing ways to keep learning from clients after v2 ships.

Derin v2 client experience

Lead the end-to-end design of the Derin v2 product experience, with a special attention to the client analytics platform
Set the product's design vision and turn it into flows, wireframes, high-fidelity designs, and interactive prototypes
Define the information architecture and navigation for v2
Partner with product and engineering to scope, sequence, and ship v2 in iterative releases
Define UX success metrics with product, and use them to evaluate what you ship

Data visualization and insight design

Design dashboards, charts, and reporting views that distill thousands of AI-led conversations into clear, decision-ready insight
Create intuitive ways to explore layered data: themes, behavioral segments, quotes, quantitative results, and drill-downs to the source transcript
Create visual queues that help make AI-generated output understandable and trustworthy, including how we show confidence, evidence, and the link between a finding and what people said
Work with data science and behavioral science to make sure every visual is accurate, not just attractive

Design systems and standards

Build and maintain a scalable design system and component library for Derin, including patterns for data visualization
Champion accessibility, consistency, and quality across the product
Bring design thinking to the wider team and help shape how Surgo presents data across products, sales materials, and client deliverables

5+ years designing complex B2B or SaaS products, with a portfolio that shows shipped work and the thinking behind it. Health tech, research tools, analytics, or AI product experience is strongly preferred
Hands-on user research experience. You’ve planned and run interviews and usability tests yourself, and you can point to a design decision that changed because of what you learned
Strong data visualization skills. You know when a chart helps and when it hurts, and you have designed dashboards or reporting tools that people actually rely on
Experience taking a v1 product to a v2 that users love, ideally including a significant redesign
Strength in information architecture and interaction design for complex, multi-step workflows.
Rigorous about accuracy. You notice when a visual overstates a finding, and you push back on anything that could mislead
Experience designing for AI products, including how to present generated content, uncertainty, and evidence in ways users trust
Experience designing for multiple user types with different goals and levels of expertise
Excellent communicator who can explain design decisions to clients, engineers, scientists, and executives
Comfortable working iteratively with subject-matter experts in research, data science, and behavioral science
Thrives in a fast-moving, mission-driven startup and is happy to be both strategist and hands-on designer

Location: Role is based in Istanbul, Turkey

Travel: Some travel possible

About the Company

Surgo Health

AI-powered socio-behavioral analytics for healthcare

Surgo Health runs an AI-powered socio-behavioral analytics platform that helps healthcare organizations understand why people engage with care, using a cloud-based SaaS model for pharma, payers, and providers. Its Mosaic platform maps drivers of health behavior by combining behavioral, clinical, and social data; MosaicTrials improves clinical trial design, recruitment, and diversity; and Derin uses conversational AI to collect health-behavior insights at scale. It differentiates itself by explaining the underlying beliefs, biases, and trust behind patient actions beyond standard clinical data and SDOH, and operates as a public benefit corporation focused on equity. The company aims to advance health equity and improve health outcomes through data-driven, behaviorally informed insights.

Company size: 51-200
Company stage: Seed
Total funding: $5M
Headquarters: Washington DC, United States
Founded: 2022

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