Associate – IT Service Delivery

Job Description

• Resolve users IT software and hardware issues onsite or remotely.
• Communicate to users via chat/f2f/emails to determine the nature of any problems.
• Ensure Onboarding and Offboarding activities and processes are properly tracked and followed.
• Setting up accounts for new staff, ensuring that all platforms used by the company are installed.
• Maintain and outperform KPIs/SLAs and CSAT scores.
• Business travel may be required within local markets.
• Logging and tracking of Internal user IT issues to ensure prompt resolution.
• Administration, planning and installation of Windows and Mac systems.
• Configure and coordinate computer hardware, software, printers, door access and CCTV.
• Basic network troubleshooting
• Support Audio/Visual requirements for the site, including meeting rooms, internal business meetings.
• Managing the company’s IT assets.
• Actively helps implement changes.​​​​​​

Qualifications

• Experience in helpdesk or 1st level support.
• Great team player who knows how to troubleshoot issues and topics.
• Ability to work independently, own problems end-to-end and be a fast & eager learner.
• High service orientation and customer skills
• Excellent verbal and communication skills (Laos & English)
• The following technical knowledge would be a benefit:
  • Any ticketing system
  • Endpoint management
  • Windows and MacOS installation 
  • Basic IT networking knowledge

Additional Information

• Periodic fun & engaging company events & team activities
• Opportunity to be a value-adding contributor to this fast-growing global company
• Challenging and fulfilling steep learning curve
• Health & Personal Accident Insurance
• Employee Discount Codes
• Phone Allowance
• Wellness Program (fitness/badminton/football)