Full-Time
Field Technical Service Representative
Posted on 9/9/2026
Best Buy
10,001+ employees
Retailer of consumer electronics and services
Compensation Overview
CA$18.25 - CA$21.45/hr
Victoria, BC, Canada
In Person
 Field Service (1) |
|---|
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- Must be at least 18 years old.
- Must have a valid driver's licence with a clean driver's abstract.
- Must be able to lift up to 50 pounds.
- Must successfully complete a criminal background check.
- Must be enthusiastic about supporting and assisting customers.
- Must be flexible and able to adapt to dynamic situations in a fast-paced environment.
- Provide delivery, installation, and repair of technology products in customers' homes.
- Help customers determine their technology needs and respond to their questions.
- Ensure vehicles and equipment are well maintained.
- Provide a positive customer experience through customer service and professionalism.
- No experience is required; the employer provides the necessary training.
Best Buy provides consumer electronics, appliances, and tech services through a large network of stores and an online platform. Customers shop in person or online and may receive help from Geek Squad agents for setup, troubleshooting, and home services. The company combines a wide product assortment with hands-on expertise from staff to guide purchases and offer on-site or remote support, setting it apart from retailers that only sell goods. Its goal is to enrich lives through technology by helping people stay productive, secure, entertained, and connected in daily life.
Company Size
10,001+
Company Stage
IPO
Headquarters
Richfield, Minnesota
Founded
1966
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Simplify's Take
What believers are saying
- Q2 FY27 comparable sales rose 4.1% and revenue hit $9.78 billion.
- Management lifted FY27 sales to $42.3-$42.8 billion and EPS to $6.70-$6.90.
- Best Buy Ads nears $1 billion this year, up from $900 million in 2025.
What critics are saying
- California and Virginia class actions target Best Buy pricing and data-sharing practices.
- Fiscal 2026 restructuring closed non-traditional stores, with more closures expected in FY27.
- Amazon, Walmart, and Apple bypass Best Buy as retail-media and fulfillment commoditize electronics.
What makes Best Buy unique
- Best Buy Ads and Marketplace lift higher-margin revenue beyond box sales.
- Jason Bonfig controls merchandising, ecommerce, supply chain, marketing, and Canada.
- Small-format 12,000-15,000 square-foot stores extend Best Buy into underserved towns.
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Benefits
Flexible Work Hours
Employee Discounts
Competitive Compensation and Benefits
Training Programs
Growth & Insights and Company News
6 month growth
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↑ 0%2 year growth
↑ 0%Best Buy expects its advertising network revenues to reach nearly $1 billion this year, representing a 10% increase from last year's $900 million. The Minneapolis-based retailer reported strong second-quarter results, with comparable sales up 4.1% and total revenue rising 3.6% to $9.78 billion. Computing led sales growth for the 10th consecutive quarter, whilst home entertainment saw its best performance since 2022. Sales in emerging categories like AI glasses and health rings more than doubled. Based on robust performance, Best Buy raised its full-year sales forecast to between $42.3 billion and $42.8 billion, up from its previous range of $41.2 billion to $42.1 billion. Jason Bonfig will become CEO in November.
Best Buy exceeded Wall Street expectations in its second quarter, posting same-store sales growth of 4.1% against estimates of 1.6%. Revenue reached $9.8 billion, surpassing the expected $9.6 billion, whilst adjusted earnings hit $1.47 per share versus the anticipated $1.38. Computing proved the strongest performer, with sales jumping 6.8%. The company raised computing prices by mid-teens percentages due to higher memory costs, though unit sales declined by high single digits. Best Buy raised its 2027 revenue guidance to between $42.3 billion and $42.8 billion, up from previous guidance of $41.2 billion to $42.1 billion. Adjusted earnings expectations increased to $6.70–$6.90 per share, from $6.30–$6.60. CEO Corie Barry will step down at the end of Q3, with Jason Bonfig succeeding her on 31 October.
Best Buy's recent quarterly earnings were expected to reach approximately $1.35–$1.37 per share on roughly $9.5 billion in revenue, representing modest year-over-year growth. Analysts highlighted potential margin improvements and operational efficiencies as key factors in converting small revenue gains into higher profitability. The company's investment narrative centres on turning modest sales increases into healthier profits through better execution and higher-margin services. Best Buy's projections estimate $43.2 billion in revenue and $1.5 billion in earnings by 2029, requiring 1.1% annual revenue growth. The appointment of Anne Bramman as incoming chief financial officer could prove significant for maintaining cost discipline and margin improvement. However, pricing pressure and mix shifts remain key risks to profitability. More optimistic analysts forecast revenue around $44.1 billion and earnings near $1.6 billion by 2029, contingent on marketplace growth and sustained margin gains.
Best Buy has appointed Anne Bramman as its next CFO, effective 19 August. The 58-year-old retail veteran previously served as CFO at Nordstrom from 2017 to 2022 and most recently worked as a senior adviser at Boston Consulting Group. Bramman replaces Matt Bilunas, who left on 31 July. CEO Corie Barry is serving as interim CFO until Bramman arrives. Barry will be succeeded by Jason Bonfig as CEO in November. Bramman's compensation includes an annual base salary of $950,000, a sign-on cash award of $500,000, and equity valued at $1.25 million. Telsey Advisory Group called the appointment a strong pairing with incoming CEO Bonfig, praising Bramman's fresh perspective and retail expertise.
Best Buy's incoming CEO Jason Bonfig plans to open compact stores of 12,000 to 15,000 square feet in markets too small to support the company's traditional 40,000-square-foot locations. The strategy aims to reach customers in towns and neighbourhoods previously served only online, if at all. The company recently opened two smaller-format stores in Jonesboro, Arkansas, and Cape Cod, Massachusetts. Bonfig, who becomes Best Buy's sixth chief executive on 1 November, emphasises these compact locations will add to the existing fleet rather than replace larger stores. The move is part of a broader shift positioning Best Buy as a retail, media, advertising, and technology company. In the first quarter of fiscal 2027, Best Buy posted enterprise revenue of approximately $8.94 billion with comparable sales rising 2 percent.