Manager – Community Benefits and Community Relations

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Building and strengthening relationships is best accomplished in-person. Initial orientation period (estimated to be six months) is full-time on-site at assigned hospitals and/or System Center (Charlestown, MA). After orientation period, the position will be hybrid estimated with three to four days on-site at assigned BILH hospitals, in the community and at BILH System Center (one-day). One day (or max two days) per week will be remote. Evening and weekend hours may be required.

Reporting to the Director Community Benefits and Community Relations for Beth Israel Lahey Health (BILH) the Community Benefits and Community Relations (CBCR) Manager advances the community mission of BILH. The CBCR Manager serves as the primary point of contact for community organizations and community members in BILH’s Community Benefits Service Area (CBSA). The CBCR Manager is responsible for fulfilling regulatory requirements, establishing and managing relationships and engaging with the community for their assigned hospitals and across the BILH CBSA, as needed. This will include but not be limited to managing community engagement and building, strengthening and managing community relationships and community engagement, in support of business needs and regulatory requirement including the triennial community health needs assessment, and implementation strategy development, tracking and reporting.

The CBCR Manager participates in and coordinates community activities to support the BILH CBCR regulatory and strategic goal and through this work engages with BILH staff, Trustees, community leaders, local government officials, and community members. The CBCR Manager must exhibit initiative, curiosity, independent and innovative thinking and maturity with good decision-making skills. The CBCR Manager must possess excellent organizational and communications skills; strong problem-solving skills; the ability to successfully meet project deadlines; provide outstanding customer service; and be a team player who maintains a positive attitude.

Job Description:

Essential Duties & Responsibilities including but not limited to: 

• Ensures compliance with federal, state and local community benefits regulatory requirements. Responsible for final review completion and sign-off of regulatory reports for submission to the Internal Revenue Service (IRS), the state Attorney General’s Office (AGO/CTU), the Department of Public Health and municipalities, as appropriate. Reviews and completes all data entered into the Community Benefits Database (CBD) and required documentation such as variance explanations, goal achievement, program categorization, etc. 
• Manages the hospitals’ involvement in local community engagement, the triennial needs assessment, prioritization and cross-sector collaboration inclusive of the development and implementation of the Implementation Strategy.
• Collaborates with CBCR, hospital and system leadership and staff to design and implement evidence-based/informed strategies to address needs of priority populations. Monitors and evaluates the impact of CB programming.
• Manages the Community Benefits Advisory Committees and Allocation Committees. Prepares meeting packets, coordinates logistics, communication and educational materials and works collaboratively with Committee members to engage historically underserved cohorts, foster impactful programs/investment and advance the Implementation Strategy.
• Builds and sustains strategic relationships and promotes CBCR activities and programming to internal and external audiences. Plans events and convenings, collaborating with community and municipal organizations on health priority initiatives and works to engage BILH colleagues and strategic service lines in these efforts.
• Functions as the primary point of contact for community organizations, public health entities, and community members and represents the hospital on assigned community coalitions. Coordinates and works closely with the Manager of Community Health Centers to identify and coordinate efforts and opportunities with affiliated health centers.
• Manages and monitors local and system community programs and investments to ensures compliance with all terms, conditions, goals and metrics; provide oversight/technical assistance. Deploys appropriate tools/concepts as required to ensure projects are aligned with prioritized health needs and key deliverables are accurate, high quality and timely. 
• Manages multiple demands and projects and/or proposals simultaneously and is able to negotiate with internal and external agencies/facilities on issues and Community Benefits (CB) programs. Develops proposals and costing for program development, ideas and investments and presents to CBCR Leadership Team for review and implementation. 
• Plans, monitors and manages budget in functional area of department.
• Supports BILH/ system-level CBCR initiatives and special projects, as required.
• Maintains and enhances professional skills, maintains up-to-date knowledge of healthcare trends, community trends, community investment best practices, community benefits regulatory reporting requirements; accepts new ideas and constructive criticism while striving to achieve improved results.
• Occasional weekends and frequent evenings are required as well as frequent travel between campuses, and community events and organizations. 
• Building and strengthening relationships is best accomplished in-person. Initial orientation period (estimated to be six months) is full-time on-site at assigned hospitals and/or System Center (Charlestown, MA). After orientation period, the position will be hybrid estimated with three days on-site at assigned BILH hospitals, in the community and one day at BILH System Center. One day (or max two days) per week will be remote.

Minimum Qualifications: 
Education:     Master's degree in Public Policy, Health or Administration strongly preferred

Experience:    5-7 years’ related work experience required and 0-1 years supervisory/management experience required.

Experience in program development, implementation and evaluation. Minimum 5 years of experience working in collaboration with multiple stakeholders.

Skills, Knowledge & Abilities:  

•  Excellent writing skills with understanding of varied audiences and literacy levels.
• Detail oriented with strong attention to detail.
• Highly motivated.
• Outstanding organizational, analytical, written and verbal communication skills and ability to work in complex office environment.
• Knowledge of diverse cultures and neighborhoods; well-versed in community health, community development, community engagement, and upstream social determinants of health.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. Will produce complex documents, perform analysis and maintain databases.
• Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
• Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovation, creativity, and Lean diagnostic techniques to resolve issues.
• Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Director provides broad guidance and overall direction.
• Written Communications: Ability to accurately communicate complex information in plain English effectively and concisely in writing to all levels of staff, management and external customers across functional areas. Ability to consider health literacy and framing of consistent messaging to varied audiences. Strong ability to proof-read to ensure accuracy/completeness.
• Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
• Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas. Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Requirements & Environment: 
Building and strengthening relationships is best accomplished in-person. Initial orientation period (estimated to be six months) is full-time on-site at assigned hospitals and/or System Center (Charlestown, MA). After orientation period, the position will be hybrid estimated with three to four days on-site at assigned BILH hospitals, in the community and at BILH System Center (one-day). One day (or max two days) per week will be remote. Evening and weekend hours may be required.

Pay Range:

$100,000.00 USD - $120,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled