Product Designer
Customer Care
Posted on 4/2/2024
Lyft

10,001+ employees

Ridesharing app
Company Overview
Lyft's mission is to improve people's lives with the world's best transportation. The company operates a mobile platform for the ridesharing of cars, bikes, and scooters and serves over a million rides per day.

Company Stage

N/A

Total Funding

$4.8B

Founded

2012

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

3%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
UI/UX Design
Figma
CategoriesNew
Product & UX/UI Design
UI/UX & Design
Requirements
  • 3-4 years of experience working in UX, UI, HCI related field with experience working on web and mobile design
  • Experience working with a lean team of Engineers, Product Managers and Program Managers
  • Experience taking a holistic approach to designing workflows and reducing friction in experiences
  • Experience managing cross-functional stakeholder feedback and expectations
  • Expertise with Figma and other prototyping tools
  • Excellence in design craft
  • Experience running user interviews and usability testing designs
  • Ability to work with a low-ego, highly collaborative, cross-functional team
  • Bonus: Experience working on customer support experiences
Responsibilities
  • Problem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision.
  • Plan strategically and think tactically as a partner with product and engineering to define the future of the team.
  • Influence the shape of the product with research and data while executing design work using high quality wireframes, mockups, user journeys, and cross-platform interactive prototypes.
  • Advocate for design by sharing your work and presenting cross-functionally, while being able to precisely articulate design rationale.
  • Inspire the entire team (including your cross-functional) partners by bringing new ideas to the table.
  • Create a unified, end-to-end experience through close collaboration with team members from across the Product and Marketing Design Teams.