Full-Time

Senior Technical Program Manager

Confirmed live in the last 24 hours

LivePerson

LivePerson

1,001-5,000 employees

Provides digital customer engagement tools

Data & Analytics
Consulting
Enterprise Software

Compensation Overview

$120k - $150kAnnually

Senior

Remote in USA

Category
Project Management
Engineering Management
Business & Strategy
Required Skills
Product Management
JIRA
Requirements
  • Strong understanding of the product’s technical aspects, with the ability to translate customer needs into technical requirements.
  • Ability to understand and balance the commercial aspects of product decisions, ensuring profitable outcomes for the business.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly to both technical and non-technical audiences.
  • Proven ability to work effectively in a cross-functional team environment, fostering collaboration and driving collective success.
  • Strong analytical and problem-solving skills, with the ability to quickly identify issues and develop effective solutions.
  • Ability to manage multiple tasks and projects simultaneously, prioritizing based on impact and urgency.
  • Deep commitment to understanding and meeting customer needs, with a proactive approach to ensuring customer satisfaction.
  • Bachelor’s degree in a relevant field (e.g., Engineering, Business, Computer Science).
  • 6+ years of experience in a customer-facing role, preferably in product management, customer success, or technical account management.
  • Familiarity with JIRA, SNOW, product roadmap tools or software relevant.
Responsibilities
  • Act as the primary point of contact for customers and customer success teams, understanding their needs, challenges, and objectives to ensure alignment with product capabilities.
  • Work closely with product management and development teams to ensure customer requirements are clearly understood and integrated into the product roadmap.
  • Facilitate cross-functional collaboration between sales, success, product, and engineering teams to ensure a cohesive approach to product delivery and customer satisfaction.
  • Provide technical insights and guidance to customers, helping them understand product functionalities and how they can be leveraged to meet their needs.
  • Address customer challenges by identifying root causes and working with internal teams to develop and implement effective solutions.
  • Understand the commercial implications of product decisions, balancing customer needs with business objectives to drive profitable outcomes.
  • Manage and prioritize tasks and projects based on customer impact, business goals, and available resources, ensuring timely delivery of product enhancements and solutions.
  • Ensure clear and consistent communication with all stakeholders, both internally and externally, to keep everyone informed of project status, challenges, and solutions.

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. What sets LivePerson apart from competitors is its focus on enhancing customer experience through features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

Company Stage

IPO

Total Funding

$40.5M

Headquarters

New York City, New York

Founded

1995

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

0%

2 year growth

-16%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven customer engagement enhances LivePerson's market opportunities.
  • Partnerships with companies like Tech Mahindra expand sector-specific solutions.
  • Recognition in industry reports boosts LivePerson's credibility and customer trust.

What critics are saying

  • Emerging AI-driven platforms could erode LivePerson's market share.
  • Rapid technological advancements may outpace LivePerson's current capabilities.
  • Customer data privacy concerns could increase compliance costs and impact operations.

What makes LivePerson unique

  • LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.
  • The company partners with industry leaders like Sycurio for secure digital payment solutions.
  • LivePerson's recognition in Gartner's Hype Cycle reports underscores its market leadership.

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