Housekeeping Supervisor

Job Description

What you will be doing/ Key Responsibilities

• Assist the Housekeeping Managers in the daily checking of bedrooms and designated team member areas to maintain standards.
• Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
• Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Assistant/Executive Housekeeper.
• Fully understand of Hubos functionality.
• Monitor Hubos requests and distribute unallocated jobs to the relevant team members to ensure timely completion.
• Provide support, training, and coaching to new staff to help them understand Hubos functionality and usage.
• Monitor allocated jobs in Hubos to track staff productivity, performance, and completion of tasks.
• Monitor staff performance and provide constructive feedback to support continuous improvement.
• Supervise and coordinate the daily activities of Room Attendants, Housepersons, Public Area Attendants, monitor job loads and equally distribute( Hubos).
• Lead and inspect spring cleaning of guest rooms, ensuring all checklist items are completed to the required hotel quality standards.
• Assist the Housekeeping Manager and Assistant Housekeeping Manager with ordering guest amenities through the hotel's approved ordering system, ensuring adequate stock levels are maintained to support daily operations.
• Assist the Housekeeping Manager and Assistant Housekeeping Manager in coordinating and managing contractors to ensure scheduled services are completed efficiently, safely, and in accordance with hotel standards.
• Assist the Housekeeping Manager and Assistant Housekeeping Manager in monitoring and maintaining linen stock levels, including forecasting requirements and ordering hire linen to ensure adequate supply for daily hotel operations.
• Ensure the correct handling of guest laundry and lost property.
• Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
• Respond to special requests with a sense of urgency.
• Ensure VIP rooms have correct amenities as requested by Front Office.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorised by appropriate department head.

Qualifications

• Minimum of 2 years supervisory experience in a similar Hospitality environment, with supervisory qualifications desirable.
• Good working knowledge of Microsoft Outlook, Microsoft Office and Opera.
• Good written and spoken English.
• Ability to work a variety of shifts.
• Service oriented with an eye for detail.
• Multicultural awareness and able to work with people from diverse cultures.
• Ability to work independently and demonstrated initiative in a dynamic environment.
• Strong focus and passion for hotel operations.
• Time management skills with the ability to multitask.
• Strong personal integrity.
• Good interpersonal skills with ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.

Additional Information

Benefits/ What's in it for you?

• Learning programs through our “Learn your Way” Academy & Typsy platforms, ongoing training and development opportunities (self-paced, virtual webinars, face-to-face)
• ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Mental health and well-being support initiatives, including Access to our Employee Assistance Program.

If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you!

The Bayview Geographe Resort is an unbranded property Managed by Accor.

Only candidates with current and ongoing Australian work Rights will be considered.
Must be willing to undergo a police check.