Senior Manager

Your Impact

The Sr Manager of eCommerce Transportation will lead the design, execution, and continuous optimization of Lowe's ecommerce transportation network to support a $350M+ operating expense portfolio. This role is responsible for building an agile, customer-centric, and cost-efficient network that meets the demands of a growing omnichannel retail environment. The ideal candidate is a strategic leader with deep experience in transportation, parcel logistics, omnichannel fulfillment, and home delivery.

What You Will Do
• Own and lead the development of Lowe’s eCommerce transportation strategy across vendor direct, fulfillment centers, stores, and stocking DC’s.
• Align operational initiatives with financial objectives and the Annual Operating Plan (AOP) to maximize ROI on $350M+ in operating expenses.
• Lead the design and execution of transportation strategies aligned with business growth, customer expectations, and service-level commitments across the eCommerce channel.
• Balance speed, cost, and reliability by optimizing outbound parcel, regional carrier, and last-mile delivery performance.
• Design and optimize a multi-modal transportation strategy using parcel, LTL, and regional carriers to ensure service levels and cost control.
• Align closely with fulfillment center operations, store-based ship-from-store teams, and inventory planning to ensure seamless transportation flows.
• Secure scalable transportation capacity to support peak volume and seasonal demand.
• Own end-to-end carrier relationships including national parcel (FedEx, UPS, USPS), regional last-mile partners, and 3PLs.
• Negotiate service agreements, oversee carrier onboarding, and lead quarterly business reviews with performance scorecards.
• Partner with procurement and legal teams on contract compliance and service terms.
• Collaborate with Merchandising, Store Ops, Tech, and Finance to align supply chain flow with customer behavior and business priorities.
• Drive performance across the network using robust KPIs: cost per package, on-time performance, LTR scores, and customer promise accuracy.
• Utilize advanced analytics to optimize cost, service, and speed across channels.
• Own cost-to-serve models and continuously refine strategies for network coverage, level of service, packaging requirements, and node level sourcing.
• Partner with eCommerce, Digital, Omnichannel, Merchandising, and Technology teams to support initiatives like delivery choice, real-time tracking, and return logistics.
• Explore and implement innovations such as digital twins, AI/ML forecasting, and automation to improve operational agility.
• Stay ahead of market trends, sustainability initiatives, and regulatory impacts to future-proof the supply chain.
• Build and lead a high-performing team of supply chain and logistics professionals with a culture of accountability, collaboration, and innovation.
• Attract top talent and create clear development paths for internal growth and succession planning.

Minimum Qualifications
• Bachelor's Degree in Supply Chain Management, Logistics, Operations, Business Administration, Engineering, or a related field and 8-10 Years of experience in supply chain, transportation, logistics, or fulfillment operations, with increasing levels of responsibility.
• 10+ years of experience in people management, leading cross-functional teams, or direct reports in a high-volume or multi-channel retail environment.
• 5-7 years demonstrated experience managing omnichannel supply chain operations, including parcel, LTL, BOPIS, ship-from-store, or eCommerce fulfillment.
• 5-7 years of proven ability to manage complex projects or programs with multi-million-dollar operating expenses, preferably $50M+.
• 5-7 years of strong analytical and decision-making skills with experience in using KPIs, dashboards, or data tools (e.g., Excel, Tableau, Power BI) to drive performance.
• 5-7 years of working knowledge of supply chain systems such as WMS, TMS, OMS, and ERP platforms.
• 5-7 years of excellent communication and stakeholder management skills, including experience collaborating with internal teams (e.g., Tech, Merchandising, Finance) and external vendors or carriers.
Preferred Skills/Education
• Ability to thrive in a fast-paced, high-growth, and customer-focused environment.
• Experience with large-scale transformation or omnichannel integration initiatives.
• Proficiency with advanced planning tools or modeling software (e.g., Blue Yonder, Manhattan, SAP IBP).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.