Waiter / Waitress

Job Description

We are seeking an exceptional Waiter / Waitress to join the pre-opening team of Delano London. Based primarily in Lana Lusa, our all-day restaurant, you'll help create an effortless guest experience through warm, intuitive service, strong product knowledge and genuine personality.

What you'll do...

• Welcome guests warmly and deliver attentive table service from arrival through to farewell.
• Build confident knowledge of the food and beverage menus, ingredients, allergens and preparation methods so you can guide guests naturally.
• Take orders accurately, make thoughtful recommendations and use your product knowledge to enhance the experience and average spend.
• Manage your section with strong attention to timing, table maintenance, check-backs and guest cues.
• Communicate clearly with Culinary, bar, runners and managers to ensure orders are accurate and service flows smoothly.
• Prepare your section before service and maintain excellent presentation, cleanliness and mise en place throughout the shift.
• Recognise and communicate allergies, dietary requirements, celebrations, VIPs and special requests.
• Handle POS entries and payments accurately and follow cash and company procedures.
• Respond positively to guest feedback and involve a senior team member when support is required.
• Support Private Dining, Room Service, Rose Bar or other Food & Beverage areas when needed.
• Follow food safety, Health & Safety and all relevant service standards.

Qualifications

What we're looking for...

• You have previous waiting experience in a premium restaurant, luxury hotel or high-quality hospitality environment, or the attitude and potential to succeed in one.
• You are warm, confident and naturally attentive, with a genuine interest in people and hospitality.
• You enjoy learning about food, wine and beverages and sharing that knowledge without sounding scripted.
• You are organised, quick on your feet and able to manage multiple priorities while keeping your composure.
• You are a collaborative team player who communicates clearly and takes pride in the details.
• You are flexible to work breakfast, evenings, weekends and key hospitality moments.

What's in it for you...

• The opportunity to launch Delano London and help shape the Food & Beverage experience from day one, with real influence over the culture and service style.
• Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and help create venues that can become both neighbourhood favourites and destinations in their own right, in an environment that is creative and rewarding.
• Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way.
• Plenty of opportunity for development as the hotel and the wider brand continue to grow.

Additional Information

Why Delano London?

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.