UC Health

Academic medical center delivering patient care

Call Center Representative - Public Safety, Dispatch Center

Security Guarding & PatrolConfirmed live in the last 24 hours

Full-timeCincinnati, OH, USANo salary listedIn-person

About the Job

Requirements

A high school diploma is required.
Previous emergency or security dispatch experience is preferred but not required.
Ability to follow detailed and complicated procedures and instructions according to standard operating procedures.
Ability to remain calm and communicate effectively under pressure and unusual circumstances.
Ability to multitask consistently.
Ability to use a headset for phones and radio and hear in a busy communications center.
Ability to type accurately at a speed necessary for successful job performance.
Ability to take direction and work independently and as part of a group.
Ability to sit for extended periods and wear a telephone headset.
Availability to work all shifts, including days, evenings, nights, weekends, holidays, and mandatory overtime as needed.
Proficiency with personal computers and Windows-based applications.
Must obtain CPR/AED certification within one year of hire.
Ability to exercise independent judgment to prioritize service responses in accordance with established procedures and protocols.
Ability to communicate concisely and articulately in oral form, maintain effective working relationships, handle sensitive inquiries and contacts, demonstrate excellent hearing and diction, analyze situations, establish facts, formulate conclusions, document activities, and maintain strict confidentiality.
Knowledge of current trends and developments in dispatch, agency policies and procedures, public relations, local, state, and federal laws related to law enforcement, communications, and FCC rules and regulations.

Responsibilities

Determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, and use computer-aided dispatch software to dispatch, track, and monitor responses.
Receive and screen telephone and radio calls, collect information regarding crimes or emergencies in progress, relay information to safety force personnel, and document critical information to maintain the location and status of Public Safety units in the field.
Coordinate on-site activities of safety forces and notify and coordinate responses with outside agencies, including police and fire units, Disaster Management personnel, hospital management, and other first responders.
Enter, update, and retrieve information from a variety of sources, including officers working in the field.
Operate multiple-channel radio consoles, telephone and computer systems, and other communications equipment.
Monitor alarm systems and closed-circuit cameras at multiple facilities; monitor access control systems and building maintenance programs; and relay weather-related problems to appropriate personnel.
Answer emergency and non-emergency calls, simultaneously dispatch and monitor radio traffic and location information for Public Safety Officers, prioritize service calls, and assist other police and fire agencies as requested.
Serve as liaison to receive and relay radio transmissions from field personnel to appropriate staff or other agencies.
Operate computer-aided dispatch and computerized electronic communications equipment; monitor closed-circuit cameras, access control equipment, panic alarms, fire systems, and building maintenance alarm panels; and dispatch appropriate units to locations of concern.
Coordinate on-site safety force activities to support efficient resolution of emergency and non-emergency situations.
Answer and route incoming calls, including patient information, paging, directory assistance, and emergency calls; process outgoing long-distance, international, and conference calls.
Monitor medical and non-medical lines, clinical alerts, PO&M systems, security systems, and weather alert systems.
Perform paging and on-call services; program and test pagers; produce, maintain, and distribute master on-call schedules; and maintain current documentation for assigned responsibilities according to policy.
Remain informed about persons and places suspected of illegal activity or potential problems within an assigned area.
Enter or retrieve data using a computer terminal, PC, or other keyboard device.
Work to improve operations, decrease turnaround times, streamline work processes, and cooperate with others in support of PRIIDE Core values.
Provide dispatch records or recordings for court cases and monthly or administrative reports.
Maintain knowledge of developments in dispatch through relevant literature, periodic training classes, conferences, and in-service meetings.

Desired Qualifications

Some college is preferred.
Previous emergency or security dispatch experience is preferred but not required.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Under the direction of the Public Safety Manager ,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field.

Education: High School Diploma required, some college preferred.

Experience: Previous emergency or security dispatch experience preferred, but not required.

Knowledge and Skills: Apply common sense understanding to carry out detailed and complicated procedures and instructions according to standard operating procedure. Ability to remain calm and effectively communicate under pressure and unusual circumstances. Ability to multitask on a consistent basis. Ability to utilize a headset for phones/radio and hear what is going on in a busy communications center. Type accurately at a speed necessary for successful job performance. Ability to take direction, work independently and as part of a group. Must be able to sit for an extended period of time and wear a telephone headset. Must be available to work all shifts, including but not limited to day/evenings/night, weekends, holidays and mandatory overtime as needed. Proficient with personal computers and windows based applications. Obtain CPR/AED certification within 1 year of hire.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today! 

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. 

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

Call Center Representatives must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces o ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field.
Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems. Monitors various alarm systems and closed circuit cameras at multiple UC Health facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to appropriate personnel.
Answer emergency and non emergency calls for service. Simultaneously dispatch and monitor radio traffic and location information for Public Safety Officers. Prioritize calls for service. Provide assistance as requested to other police and fire agencies. Serve as liaison to receive and relay radio transmissions from field personnel to appropriate staff or other agencies. Operate a computer aided dispatch system and computerized electronics communication equipment. Monitors closed circuit cameras, access control equipment, panic alarms, fire systems, building maintenance alarm panels, and dispatches appropriate units to the location(s) of concern. Coordinates on site activities of safety forces to ensure efficient and effective resolution of all emergency and non-emergency situations.
Exercise sound judgment under stressful circumstances; communicate effectively, concisely and articulately in oral form; develop and maintain effective working relationships with supervisors, associates, other agency representatives and general public; handle sensitive inquiries and contacts with officials and general public; demonstrate excellent hearing and diction; analyze situations, establish facts and formulate viable conclusions; document all activities performed. At all times maintains strict confidentiality.
Answer and route incoming calls to include patient information, paging, directory assistance and emergency calls. Process outgoing calls including long distance, international and conference calls. Monitor the following: medical and non-medical lines; clinical alerts; PO&M systems; security and weather alert systems. Perform paging and on call services and provide programming and testing of pagers. Produce, maintain and distribute master on-call schedules. Maintain proper and up-to-date documentation for all responsibilities listed above per policy.
Keeps informed and aware of persons and places suspected of illegal activity and/or potential for problems within an assigned area; Enters or retrieves data from a computer terminal, PC or other keyboard device; Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide PRIIDE Core values.
Provide needed dispatch records and or recordings for court cases, monthly or administrative reports.
Maintains knowledge of current trends and developments in the field by reading appropriate journals, books and other literature, and attending periodic training classes in dispatch methods, related subjects and various conferences and in-service meetings. Maintains current knowledge of agency policies and procedures; public relations; local, state and federal laws related to law enforcement; communications; and FCC rules and regulations.

About the Company

UC Health

Academic medical center delivering patient care

UC Health combines top clinicians and researchers to deliver patient care in Cincinnati and surrounding areas. It operates through the UC Medical Center and West Chester Hospital, offering a wide range of medical services and specialties. Care is delivered through a collaboration of clinical treatment, teaching, and ongoing research, with access to research-driven, discovery-based approaches and advanced facilities. The organization distinguishes itself by leveraging the academic strength of the University of Cincinnati to integrate clinical care with research and education, supported by a commitment to diversity and inclusion. The goal is to provide the highest quality, compassionate healthcare through leading-edge clinical services, teaching, innovation, and research across medical specialties.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: $431.3M
Headquarters: Cincinnati, OH
Founded: 2012

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